Front Desk Agent (Overnight)

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

On-site medical center

Competitive compensation

Holiday pay

Birthday pay

Paid vacation

Paid personal days

Tuition reimbursement

Higher education scholarships

401(k) retirement savings plan

Hospitality and dining discounts

Family outreach center

And many more benefits

Job summary

Rosen Hotels & Resorts in Orlando, Florida is seeking a Front Desk Agent to greet guests, check them in and out, and provide friendly, efficient service at the front desk. You will manage guest accounts, billing, and room keys while staying informed about local entertainment and dining options.

This role demands strong communication, multitasking, and problem-solving in a fast-paced environment. We offer competitive benefits and opportunities within a diverse team at one of Florida's respected

Qualifications

• Previous experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to handle and resolve guest complaints or concerns professionally.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using hotel management systems or reservation software is a plus.
• Ability to stand for extended periods of time.
• Must be able to legally work in the USA.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same day-reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and room location directions.
• Answer the phone in compliance with company standard.
• Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
• Comply with the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Detail oriented

Multitasking

Proficient with hotel software

Education

High school diploma or equivalent

Tools

Hotel management systems

Reservation software

Job description

The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same day-reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and room location directions.
• Answer the phone in compliance with company standard.
• Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
• Comply with the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Experience/Qualifications

• Previous experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to handle and resolve guest complaints or concerns professionally.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using hotel management systems or reservation software is a plus.
• Ability to stand for extended periods of time.
• Ability to lift 25 lbs. frequently and up to 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s)

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makesRosen Hotels & Resorts®in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.