Convention Services Setup Supervisor (PM Shift)

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

On-site medical center

401(k) Retirement Savings Plan

Paid vacation and personal days

Tuition reimbursement

Job summary

Rosen Hotels & Resorts in Orlando seeks a Convention Services Setup Supervisor (PM Shift) to coordinate daily operations, supervise staff, and ensure meeting spaces meet hotel standards. This role supports management by performing administrative duties, overseeing service quality, and maintaining a safe, clean, and guest-focused environment.

Applicants should have 3+ years in Convention Services Setup and 2+ years in supervisory roles within hospitality, with strong leadership and attention to

Qualifications

• 3+ years of Convention Services Setup experience.
• 2+ years of supervisory or leadership experience in hospitality, hotels, housekeeping, banquets, event operations, or facilities management preferred.
• Proven ability to supervise teams, monitor productivity, and maintain service standards.
• Experience coordinating meeting room, banquet, or event space setup and breakdown.
• Familiarity with shift handoff procedures, reporting, and communication with management.
• Ability to lift up to 50 lbs.
• Must be able to legally work in the USA.

Responsibilities

• Assign staff their work duties.
• Supervise associates to ensure productivity, adherence to standards, and teamwork.
• Communicate daily expectations, updates, and operational needs to staff.
• Inspect all assigned areas for safety hazards and compliance with hotel safety guidelines.
• Oversee detailing and cleaning services for meeting spaces and related areas.
• Identify guests' needs and provide anticipatory service.
• Inventory for accounting and ordering purposes.
• Open meeting space for the day's activities.
• Inform management of all work done for the day and the next day and pass information for the next day.
• Duties and responsibilities include formulating policies and managing daily operations.
• Assist with setup when needed.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Skills

Leadership

Supervision

Guest service

Communication

Safety compliance

Inventory management

Problem solving

Teamwork

Education

High School Diploma

Associate's or Bachelor's degree in Hospitality Management or related field

Job description

Convention Services Setup Supervisor (PM Shift) - 6674

Posted 2 days ago

Description

Summary:

The Convention Services Setup Supervisor is responsible for coordinating daily operations, supervising staff, and ensuring all meeting and event spaces meet hotel standards. This role supports management by performing administrative duties, overseeing service quality, and maintaining a safe, clean, and guest-focused environment. The position requires strong leadership, attention to detail, and a commitment to exceptional guest service

Responsibilities:

• Assign staff their work duties.
• Supervise associates to ensure productivity, adherence to standards, and teamwork.
• Communicate daily expectations, updates, and operational needs to staff.
• Inspect all assigned areas for safety hazards and compliance with hotel safety guidelines.
• Oversee detailing and cleaning services for meeting spaces and related areas.
• Identify guests' needs and provide anticipatory service.
• Inventory for accounting and ordering purposes.
• Open meeting space for the day's activities.
• Inform management of all work done for the day and the next day and pass information for the next day.
• Duties and responsibilities include formulating policies and managing daily operations.
• Assist with setup when needed.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Experience/Qualifications:

• 3+ years of Convention Services Setup experience required.
• 2+ years of supervisory or leadership experience in hospitality, hotels, housekeeping, banquets, event operations, or facilities management preferred.
• Proven ability to supervise teams, monitor productivity, and maintain service standards.
• Experience conducting inspections for cleanliness, safety, and quality assurance.
• Inventory management experience, including ordering supplies and maintaining stock levels.
• Customer service experience with a demonstrated ability to anticipate and respond to guest needs.
• Experience coordinating meeting room, banquet, or event space setup and breakdown.
• Familiarity with shift handoff procedures, reporting, and communication with management.
• Ability to lift- up to 50 lbs.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.