Sales Coordinator

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

On-site Medical Center

Paid Vacation

Tuition Reimbursement

401(k) Retirement Savings Plan

Job summary

Rosen Hotels & Resorts in Orlando is seeking a Sales Coordinator to support the sales team with administrative and customer service excellence, ensuring seamless lead management, order processing, and active collaboration with Sales Managers.

You will manage CRM data, prepare proposals, coordinate client meetings, and help forecast activity while maintaining data integrity and timely follow-through across departments.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred in Business Administration, Marketing, Hospitality or related field.
• Experience in sales support, coordination, or customer service is beneficial.

Responsibilities

• Provide administrative and operational support to Sales Managers, including scheduling and preparing documentation.
• Deliver exceptional customer service by responding to client inquiries and concerns.
• Proactively follow up on leads and opportunities to support revenue generation.
• Process sales orders accurately and maintain complete documentation.
• Maintain CRM systems and client records for data integrity.
• Coordinate preparation of sales materials, proposals, contracts, and reports.
• Monitor lead pipelines and assist with forecasting and reporting metrics.
• Collaborate cross-functionally to ensure timely execution of client requests.

Skills

Organizational skills

Attention to detail

Customer-focused

Verbal and written communication

Interpersonal skills

Microsoft Office Suite

CRM systems

Education

High School Diploma or GED

Associate's degree in Business Administration, Marketing or Hospitality

Tools

CRM systems

Microsoft Office Suite

Job description

Description

Summary:

The Sales Coordinator plays a critical role in supporting the sales team by delivering outstanding customer service and ensuring seamless execution of administrative and sales support functions. This position serves as a key liaison between clients and Sales Managers, helping to drive revenue growth through proactive lead management, accurate sales order processing, client follow-up, and effective coordination of sales activities. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment.

Responsibilities:

• Provide comprehensive administrative and operational support to Sales Managers, including scheduling appointments, coordinating meetings, preparing documentation, and organizing sales resources.
• Deliver exceptional customer service by responding promptly and professionally to client inquiries, requests, and concerns.
• Proactively follow up on sales leads, prospects, and existing client opportunities to support revenue generation and business development objectives.
• Process sales orders accurately and efficiently while ensuring all supporting documentation is complete and compliant with company standards.
• Maintain and update CRM systems, sales databases, and client records to ensure accuracy, consistency, and data integrity.
• Coordinate the preparation of sales presentations, proposals, contracts, reports, and other materials to support client meetings and business development efforts.
• Monitor lead pipelines and assist with tracking sales activities, forecasting, and reporting metrics as requested.
• Collaborate cross-functionally with internal departments to ensure timely execution of client requests and sales initiatives.
• Support the sales team in achieving departmental goals through effective communication, organization, and follow-through.
• Adhere to the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Experience/Qualifications:

• Strong organizational skills with exceptional attention to detail and accuracy.
• Demonstrated ability to manage multiple priorities, meet deadlines, and adapt in a dynamic business environment.
• Excellent verbal and written communication skills with a professional and customer-centric approach.
• Strong interpersonal skills and the ability to build positive relationships with clients, colleagues, and business partners.
• Proficiency with Microsoft Office Suite, CRM systems, and other business applications preferred.
• Previous experience in sales support, sales coordination, customer service, administrative support, or a related field preferred.
• Ability to work independently while collaborating effectively as part of a team.
• Strong problem-solving skills and a proactive, results-oriented mindset.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High School Diploma or GED required; Associate's degree in Business Administration, Marketing, Hospitality, or a related field preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makesRosen Hotels & Resorts®in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.