Guest Relations Assistant Manager

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

On-site Medical Center

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

Tuition Reimbursement and Higher Edsch

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Access to Family Outreach Center

Job summary

Rosen Hotels & Resorts in Orlando seeks a Guest Relations Assistant Manager to oversee the daily operations of the Guest Relations Department and support staff, ensuring service excellence in line with company standards.

As second-in-command, you will lead, train, and coach the team, handle hiring and employee relations, manage vendor coordination with the Resident Manager, and ensure effective phone operations and guest issue resolution.

Qualifications

• Minimum 3 years of hospitality Guest Relations experience.
• Minimum 2 years of leadership experience.
• Ability to oversee phone operations and cross-departmental communication.
• Lift up to 25 lbs consistently and 50 lbs infrequently.
• Must be able to legally work in the USA.
• High school diploma or equivalent required.
• Associate's degree in Hospitality Management or related field preferred.

Responsibilities

• Lead and direct the Guest Relations Department, ensuring efficient and superior service to guests based on Company Standards.
• Collaborate with the Resident Manager to manage third-party vendors on the property.
• Direct and administer phone operations, ensuring seamless communication with guests.
• Communicate guest issues to other departments, facilitating timely resolution and guest satisfaction.
• Handle all employee relations, including hiring and disciplining associates, based on Company Standards.
• Talk, hear, and sit for extended periods while managing PBX operations.
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Skills

Guest relations

Leadership

Communication

Phone operations

Team training

Education

High school diploma or equivalent

Associate's degree in Hospitality Management or related field

Job description

Guest Relations Assistant Manager - 6782

Operations Building | Guest Relations | Full Time

Posted 3 days ago | Apply before September 30, 2026

Description

Summary:

The Guest Relations Assistant Manager oversees the daily operations of the Guest Relations Department, ensuring quality service, operational consistency, and staff support. As second-in-command, this role assists with administrative duties while leading, training, coaching, and supervising team members, facilitating guest interactions, conducting pre-shift meetings, and supporting employee engagement initiatives.

Responsibilities:

• Lead and direct the Guest Relations Department, ensuring efficient and superior service to guests based on Company Standards
• Collaborate with the Resident Manager to manage third-party vendors on the property
• Direct and administer phone operations, ensuring seamless communication with guests
• Communicate guest issues to other departments, facilitating timely resolution and guest satisfaction
• Handle all employee relations, including hiring and disciplining associates, based on Company Standards
• Talk, hear, and sit for extended periods while managing PBX operations
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

Experience/Qualifications

• Minimum 3 years of previous hospitality Guest Relations experience required.
• Minimum 2 years of previous leadership experience required.
• Ability to oversee phone operations and cross-departmental communication.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s)

• High school diploma or equivalent required.
• Associate's degree in Hospitality Management or related field preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.