Spa Front Desk

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Marcus Hotels & Resorts in Wisconsin is seeking a Front Desk / Spa Concierge to greet guests, check them in and out, and assist with spa appointments. You will input guest information and answer inquiries with professionalism.

The role requires a high school diploma, excellent communication and customer service, and the ability to work with a team in a fast-paced environment. Prior spa experience is preferred, and flexible scheduling including nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.

Responsibilities

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

Description

Position Purpose

Greet and check guests in and out, book appointments, sign up and renew memberships.

Essential Functions

• Check guests in and out for spa appointments.
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer system.
• Respond to guest requests and handle guest issues or report complaints to management.
• Remain calm and alert, especially during emergency.
• Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or resort, outlet information and services.
• Greet and welcome guest as they arrive at the spa.
• Perform other duties as assigned.

Position Requirements

• High school diploma or equivalent required.
• Prior spa experience preferred.
• Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to work a flexible schedule including nights, weekends and holidays.

Reporting Relationship

This position reports to the Front Desk Supervisor

Exemption Status

Non- Exempt

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer