Spa: Front Desk

Paycom - ATS; Brainerd (MN); On-site; USD 17,000 - 22,000; Part time

Job summary

Madden’s is seeking a Part-time Spa Front Desk team member to deliver outstanding guest service at our Minnesota lakeside resort. You will answer calls, describe all spa services, schedule appointments, and manage the reception area with a warm, professional manner.

This role requires weekend availability, light housekeeping, stock and cleaning of locker rooms, and regular attendance. A high school diploma or GED is preferred, and guest service experience is a plus.

Qualifications

• High school diploma or GED required.
• Guest service experience preferred.
• Ability to work with others and independently.

Responsibilities

• Provide outstanding guest service.
• Answer phone calls and describe spa services.
• Schedule appointments and manage the reception area.
• Stock and clean locker rooms and relaxation area.
• Handle cash and other payment forms.
• Tidy and maintain the reception area.

Skills

Time management

Guest service

Communication skills

Education

High school diploma or GED

Job description

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking a Part-time Spa Front Desk position.Provides outstanding guest service.Understands and can describe all of our products and services.Uses proper phone etiquette.Stocking and cleaning the locker rooms and relaxation area.Schedule appointments.Incorporates safe work practices in job performance.Regular & Reliable attendance.Handle cash and other payment forms.Tidy and maintain the reception area.Performs other duties as required.Able to work weekends.Skills and Abilities:Must be able to work alongside other people and independently.Time management.Education/Experience:High school education or GED equivalent.Guest Service experience is preferred.Supervisory Responsibilities:This position does not require any supervisory responsibilities.Work Environment:Work is performed in a quiet professional environment.Physical Demands:Primarily sitting for prolonged periods of time. Must have the ability to stand, walk, talk/hear, both in person and by telephone.Expected Hours of Work:9:00 AM- 5:00 PM or 10:00 AM- 6:00 PM with rotating weekends.Travel:Less than 10% travel required.