Golf: Shop Attendant

Madden's on Gull Lake; Brainerd (MN); On-site; USD 16,000 - 22,000; Part time

Job summary

Madden's on Gull Lake is seeking part-time Golf Shop Attendants for the Summer 2026 season at our Brainerd, Minnesota location. Work inside our golf shops and assist guests with merchandise, tee times, and club activities.

Ideal candidates have a high school diploma or GED and at least 1 year of golf-related experience, with excellent listening and communication skills. Flexible weekend hours and a friendly, can-do attitude are essential.

Qualifications

• High school diploma or GED preferred.
• 1 year golf work experience preferred.
• Excellent listening, speaking and communication skills.

Responsibilities

• Provide friendly guest service with a Can Do Attitude.
• Assist guests on the floor with clothing and merchandise.
• Manage guest check-in and fee collection with the starter.
• Promote Madden’s club activities and resort facilities.
• Support golf professionals with tournaments and outings.
• Maintain professional image and reliable attendance.

Skills

Active listening

Communication

Decision making

Teamwork

Guest relations

Education

High school diploma/GED

Job description

Job Details

Madden'sis an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Golf Shop attendants for our Summer 2026 season.

Job Location: Brainerd, MN 56401

Position Type: Part-Time

Salary Range: $11.41 - $16.00 Hourly

Duties and Responsibilities

• Serve all guests with a “Can Do Attitude”.
• Put a smile on your face and in your voice – Let the guest see and hear how glad and prepared you are to help them. This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, “How Can I Help You?” – Communicate your willingness to help them.
• Understand the customer’s request – Your job is to listen to the guest’s situation and find out what they want you to do for them.
• Describe how you CAN help – There isn’t anything worse than hearing someone say, “I can’t do that…. it’s not my job!” There is always some action you can take to help them.
• Say, “Thank You.” – Final impressions are just as important as first impressions. Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Reconfirm tee times daily - use the script in the SOP.
• When guests are shopping you should be out on the floor assisting with their needs, folding clothing, etc.
• Ensure guest check-in and fee collection is in coordination with the starter.
• Assist in the receipt, display, inventory, control, promotion and sales of merchandise.
• Be informed on and promote all club activities and services.
• Assist golf professionals with tournaments and outings.
• Conduct oneself in a professional manner and always maintain a professional image.
• Publicity and promotion on Madden’s Resort knowledgeable in all resort activities and promoting all of it’s facilities.
• Uphold customer service standards.
• Regular and reliable attendance.

Skills and Abilities

• Excellent listening, speaking, and communication skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with guests and members is crucial.

Education/Experience

High school diploma/GED preferred. 1 Year of golf work experience preferred.

Supervisory Responsibilities

This position does not require any supervisory responsibilities.

Work Environment

Work is performed inside our golf shops.

Physical Demands

Primarily walking or standing for prolonged periods of time. occasionally required to stoop, kneel, bend, crouch and lift golf bags sometimes repeatedly.

Expected Hours of Work

Variable work schedule with weekends included.

Travel

Less than 10% travel required.