Spa Assistant Manager: Elevate Teams & Guest Experience

Milk Honey; North Carolina; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Paid time off

401(k) matching

Life insurance

Spa credit

Service discounts

Training program

Parental leave

Volunteer time off

LA Fitness discount

Job summary

milk + honey is hiring an Assistant Manager to lead a location team, partnering with the General Manager to meet hiring goals, coach performance, and coordinate training. You’ll manage schedules, engage staff, and ensure exceptional guest experiences across spa, salon, and medSPA services.

You’ll drive talent development, implement store standards, and manage on‑call coverage during nights, weekends, and holidays. Benefits include generous PTO, health plans, 401(k) matching, and spa credits.

Qualifications

• Experience leading teams in luxury spas, hospitality, or retail.
• Proven ability to coach, give feedback, and develop talent.
• Strong scheduling and budget awareness to support revenue goals.

Responsibilities

• Build and support a strong location team with effective hiring and onboarding.
• Provide ongoing coaching, performance reviews, and career guidance to staff.
• Lead training programs with Department Heads and Brand Trainers to fit monthly and quarterly needs.
• Link staffing decisions to revenue and guest satisfaction, ensuring service standards are met.

Skills

People leadership

Coaching

Performance feedback

Scheduling

Budget management

Communication

Conflict resolution

Listen360

HRIS

Tools

HRIS

Listen360

Job description

milk + honey is hiring an Assistant Manager to lead a location team, partnering with the General Manager to meet hiring goals, coach performance, and coordinate training. You’ll manage schedules, engage staff, and ensure exceptional guest experiences across spa, salon, and medSPA services.

You’ll drive talent development, implement store standards, and manage on‑call coverage during nights, weekends, and holidays. Benefits include generous PTO, health plans, 401(k) matching, and spa credits.