Floor Lead

milk + honey; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Life & AD&D insurance

Product discounts

Service discounts

Last-minute booking perks

Milestone celebrations

Wellness spa credit

Volunteer time off

Referral bonuses

Job summary

milk + honey is seeking a Floor Lead in Austin to bring thoughtful leadership and exceptional guest care to our spa and salon. This full-time role supports daily operations, serves as Manager on Duty, and ensures a welcoming experience from arrival through checkout.

You’ll coach the concierge team, act on guest feedback with location leadership, drive retail and membership sales, and maintain organized displays and inventory while upholding brand standards.

Qualifications

• Must sustain reasonable physical activity for the duration of a shift (standing, bending, treatments).
• Passionate about milk + honey and the wellness industry.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, holidays.
• Eagerness to learn and grow within the company.
• Solution driven and open to feedback.

Responsibilities

• Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly.
• Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
• Coach the concierge team through ongoing feedback, service guidance, and sales role-playing.
• Partner with location leadership to review guest feedback and take action to improve guest experience.
• Support retail sales and membership sign-ups through team motivation and guest conversations.
• Help new concierge team members feel connected, supported, and prepared to succeed.
• Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are recorded, labeled, and organized.
• Maintain clean, stocked, and merchandised retail displays, and assist with monthly inventory counts.
• Uphold spa and salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication to support a positive team environment.

Skills

Guest service

Communication

Leadership

Teamwork

Attention to detail

Flexibility

AM/PM availability

Job description

Description

Bring thoughtful leadership and genuine guest care to the daily spa and salon experience.

Job Type

Full-time

Work Hours And Compensation

• Floor Leads work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $20-$23 per hour depending on experience.

What You’ll Do

• Serve as Manager on Duty, providing hands-on support at the front desk and helping daily spa and salon operations run smoothly.
• Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
• Coach the concierge team through ongoing feedback, service guidance, and retail sales role-playing.
• Partner with location leadership to review guest feedback and take action to improve the guest experience.
• Support retail sales and membership sign-ups through team motivation, goal setting, and meaningful guest conversations.
• Help new concierge team members feel connected, supported, and prepared to succeed.
• Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are accurately recorded, labeled, and organized.
• Maintain clean, stocked, and thoughtfully merchandised retail displays, and assist with monthly inventory counts.
• Uphold spa and salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication to support a positive team environment.

What You’ll Bring

• Strong guest service skills and a thoughtful approach to resolving concerns
• Clear written and verbal communication
• The ability to coach, motivate, and build relationships with team members
• Strong organization and attention to detail while managing competing priorities
• Comfort supporting retail sales and membership goals
• Resilience, adaptability, and a willingness to step in where support is needed
• Availability for AM and PM shifts, weekends, and some holidays

Health + Financial Benefits

• Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)

Exclusive Team Member Perks

• Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts – 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
• Milestone Celebrations – Enjoy spa perks as you grow with us

Lifestyle + Extra Benefits

• Referral Bonuses – Earn up to $500 for each qualifying employee referral
• Wellness Perks – Enjoy a monthly spa credit
• Give Back – Paid volunteer time off to support your community

Why You’ll Love It Here

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

Requirements

Qualifications and Experience:

• Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time.
• Passionate about milk + honey and the wellness industry
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the business including nights, weekends, holidays
• Eagerness to learn and growth within the company
• Solution driven and open to feedback