Spa Experience Lead: Guest Care & Operations

Bally's; Nevada (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Bally's Spa is seeking a Front Desk Supervisor to ensure the highest quality guest experience. The role focuses on promoting the Purpose and Values Model, handling guest concerns, and supporting reservations and cash handling.

You will oversee daily spa operations in the Spa Manager's absence, assist with scheduling, hiring, and training, and help keep the front desk well stocked while ensuring reliable attendance.

Qualifications

• Experience in guest services or hospitality preferred.
• Ability to handle cash and transactions accurately.
• Experience scheduling staff and coordinating shifts.
• Experience interviewing and training new hires.

Responsibilities

• Promote company values and resolve guest concerns.
• Build guest loyalty through direct interaction and feedback.
• Monitor spa condition and report issues.
• Handle phone calls and reservations.
• Maintain front desk supplies and orders.
• Manage cash and balance cash bank.
• Oversee daily operations when Spa Manager is away; assist in scheduling.
• Assist in interviewing, hiring, and training team members.
• Maintain regular attendance.
• Perform other duties as needed.

Skills

Guest service

Cash handling

Reservations

Scheduling

Hiring & training

Job description

Bally's Spa is seeking a Front Desk Supervisor to ensure the highest quality guest experience. The role focuses on promoting the Purpose and Values Model, handling guest concerns, and supporting reservations and cash handling.

You will oversee daily spa operations in the Spa Manager's absence, assist with scheduling, hiring, and training, and help keep the front desk well stocked while ensuring reliable attendance.