Spa Experience Coordinator | Luxury Guest Services

Four Seasons; Wyoming; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Resort and Residences Jackson Hole seeks a spa receptionist to manage guest check-ins, guide treatment selections, and coordinate bookings with a focus on personalized, luxury service.

You will handle calls, emails, and chats with professionalism, provide product recommendations, and maintain a welcoming spa and fitness environment while supporting a high standard of guest satisfaction.

Qualifications

• Flexible schedule including evenings, weekends and holidays.
• Excellent personal presentation and interpersonal skills.
• Ability to lift up to 40 lb.
• Ability to stand for 8 hours.
• Basic knowledge of hotel interface software.
• Basic knowledge of Microsoft Office.

Responsibilities

• Responsible for booking treatments, checking in guests, and ensuring that the guests' spa experience is flawless.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Answer phones, emails, and chats in timely manner in adherence to Four Seasons standards.
• Provide recommendations and customized experiences for each guest.
• Show comprehensive knowledge about products, services and treatments, including the ability to give consultations for appropriate treatments and then coordinate booking of services.
• Accommodate special requests; resolve customer complaints; assist customers in all inquiries related to Spa and Fitness services.
• Ensure adequate supply of guest supplies, retail items, refreshments and amenities throughout the Spa and Fitness areas.
• Communicate complaints and perform follow-up to ensure guest satisfaction.

Tools

Hotel interface software

Microsoft Office

Job description

Four Seasons Resort and Residences Jackson Hole seeks a spa receptionist to manage guest check-ins, guide treatment selections, and coordinate bookings with a focus on personalized, luxury service.

You will handle calls, emails, and chats with professionalism, provide product recommendations, and maintain a welcoming spa and fitness environment while supporting a high standard of guest satisfaction.