Spa Operations & Experience Coordinator

Trailborn Hotels & Resorts; Jackson (WY); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Trailborn Hotels & Resorts in Jackson, WY, is seeking a Spa Coordinator to ensure seamless spa operations and exceptional guest experiences.

You will manage daily appointment scheduling, greet guests, coordinate with therapists and management, and maintain accurate client records, inventory, and promotions. This on-site role requires strong organization, communication, and a customer-first mindset.

Formación

• High school diploma or equivalent.
• Experience in a customer service or hospitality role, preferably within a spa or wellness environment.
• Proficiency with scheduling software and basic computer applications.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsabilidades

• Manage daily appointment scheduling and ensure optimal allocation of spa therapists and resources.
• Greet and assist guests, providing detailed information about spa services, packages, and promotions.
• Coordinate communication between spa staff and management to address operational needs and guest requests.
• Maintain accurate client records, including preferences, service history, and payment information.
• Assist in inventory management by tracking product usage and coordinating supply orders.
• Support marketing efforts by helping to promote spa services and special offers to guests.
• Ensure compliance with health, safety, and sanitation standards within the spa environment.
• Handle guest feedback and resolve any service-related issues promptly and professionally.

Descripción del empleo

Trailborn Hotels & Resorts in Jackson, WY, is seeking a Spa Coordinator to ensure seamless spa operations and exceptional guest experiences.

You will manage daily appointment scheduling, greet guests, coordinate with therapists and management, and maintain accurate client records, inventory, and promotions. This on-site role requires strong organization, communication, and a customer-first mindset.