Spa Concierge: Booking & Guest Experience (Flexible)

Four Seasons; Teton Village (WY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Jackson Hole seeks a courteous Spa Receptionist to welcome guests, schedule treatments, and coordinate bookings with a focus on exceptional service. You will answer inquiries via phone, email, and chat, provide recommendations, and support the spa and fitness teams while maintaining a pristine front-of-house area.

Ideal candidates are flexible, able to lift up to 40 lb, stand for extended periods, and possess basic hotel software and MS Office knowledge.

Qualifications

• Passion for delivering hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to handle guest interactions with professionalism and warmth.
• Ability to stand, lift up to 40 lb as needed.
• Familiarity with basic hotel software and MS Office.

Responsibilities

• Book treatments and check in guests to ensure a flawless spa experience.
• Handle guest interactions with hospitality and professionalism.
• Answer phones, emails, and chats in a timely manner per Four Seasons standards.
• Provide recommendations and personalized experiences for guests.
• Offer product and service consultations and coordinate bookings.
• Resolve guest inquiries and handle complaints to ensure satisfaction.
• Maintain supplies and orderly spa and fitness areas.
• Accurately complete transactions and manage cash as required.
• Keep the work area neat and quiet at all times.

Skills

Hospitality

Interpersonal skills

Phone & email handling

Cash handling

Communication

Tools

Hotel interface software

Microsoft Office

Job description

Four Seasons Jackson Hole seeks a courteous Spa Receptionist to welcome guests, schedule treatments, and coordinate bookings with a focus on exceptional service. You will answer inquiries via phone, email, and chat, provide recommendations, and support the spa and fitness teams while maintaining a pristine front-of-house area.

Ideal candidates are flexible, able to lift up to 40 lb, stand for extended periods, and possess basic hotel software and MS Office knowledge.