Spa Experience Coordinator

Trailborn Hotels; Jackson (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Trailborn Hotels in Jackson Hole, WY, seeks a Spa Coordinator to ensure seamless daily operations and exceptional guest experiences in our spa facility. You will manage appointment scheduling, greet guests, and coordinate communications between therapists, management, and clients to optimize service delivery.

Ideal candidates have strong organizational and multitasking skills, experience in hospitality or spa settings, and proficiency with scheduling software and POS systems.

Qualifications

• Must have high school diploma or equivalent.
• Experience in customer service or hospitality, preferably in spa/wellness.
• Proficiency with scheduling software and basic computer applications.

Responsibilities

• Manage daily appointment scheduling and optimal allocation of spa therapists and resources.
• Greet and assist guests, provide detailed information about spa services, packages, and promotions.
• Coordinate communication between spa staff and management to address operational needs and guest requests.
• Maintain accurate client records including preferences and service history.
• Assist in inventory management by tracking product usage and coordinating supply orders.
• Support marketing efforts by promoting spa services and special offers.

Skills

Customer service

Scheduling

Communication

Multitasking

Organization

Education

High school diploma

Tools

Scheduling software

POS systems

Job description

Trailborn Hotels in Jackson Hole, WY, seeks a Spa Coordinator to ensure seamless daily operations and exceptional guest experiences in our spa facility. You will manage appointment scheduling, greet guests, and coordinate communications between therapists, management, and clients to optimize service delivery.

Ideal candidates have strong organizational and multitasking skills, experience in hospitality or spa settings, and proficiency with scheduling software and POS systems.