Spa Coordinator

Four Seasons; Teton Village (WY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Jackson Hole seeks a courteous Spa Receptionist to welcome guests, schedule treatments, and coordinate bookings with a focus on exceptional service. You will answer inquiries via phone, email, and chat, provide recommendations, and support the spa and fitness teams while maintaining a pristine front-of-house area.

Ideal candidates are flexible, able to lift up to 40 lb, stand for extended periods, and possess basic hotel software and MS Office knowledge.

Qualifications

• Passion for delivering hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to handle guest interactions with professionalism and warmth.
• Ability to stand, lift up to 40 lb as needed.
• Familiarity with basic hotel software and MS Office.

Responsibilities

• Book treatments and check in guests to ensure a flawless spa experience.
• Handle guest interactions with hospitality and professionalism.
• Answer phones, emails, and chats in a timely manner per Four Seasons standards.
• Provide recommendations and personalized experiences for guests.
• Offer product and service consultations and coordinate bookings.
• Resolve guest inquiries and handle complaints to ensure satisfaction.
• Maintain supplies and orderly spa and fitness areas.
• Accurately complete transactions and manage cash as required.
• Keep the work area neat and quiet at all times.

Skills

Hospitality

Interpersonal skills

Phone & email handling

Cash handling

Communication

Tools

Hotel interface software

Microsoft Office

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Responsible for booking treatments, checking in guests, and ensuring that the guests' spa experience is flawless.
• Handle all guest interactions with the highest level of hospitality and professionalism
• Answer phones, emails, and chats in timely manner in adherence to Four Seasons standards.
• Provide recommendations and customized experiences for each guest.
• Show comprehensive knowledge about products, services and treatments. Including the ability to give consultations for appropriate treatments then coordinate booking of services.
• Accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa and Fitness services.
• Ensure adequate supply of all guest supplies, retail items, refreshments and amenities throughout the Spa and Fitness areas
• communicate complaints as well as perform necessary follow-up and recovery to ensure guest and employee satisfaction.
• Ability to accurately complete transactions, handle cash and cash banks
• Keep work area neat, clean, and quiet at all times.

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• This position requires the ability to lift up to 40lb
• Ability to stand for 8 hours
• Applicable knowledge of our hotel interface software programs.
• Basic knowledge of Microsoft Office programs.
• Must possess legal work authorization in the United States

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal