Spa Customer Service

massage-heights-san-antonio; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Employee discounts

Wellness resources

Opportunity for advancement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

A leader in wellness services located in San Antonio is seeking a Guest Service Manager to enhance guest experiences and manage daily operations. The ideal candidate will be approachable, detail-oriented, and motivated to resolve guest inquiries. Responsibilities include managing bookings, driving sales, and fostering a collaborative team culture. This position offers competitive pay and comprehensive health benefits, promoting both employee well-being and a positive work environment.

Qualifications

• Motivated to meet goals and go the extra mile for guests.
• Available to work 25+ hours/week, including weekends.
• Calm under pressure and solution-focused.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 25+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

Responsibilities

• Manage bookings, welcoming, and checking out guests.
• Drive sales of memberships and retail items.
• Resolve guest inquiries with professionalism.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result‑oriented solutions.

Skills

Customer service experience

Sales experience

Tech-savvy

Attention to detail

Reliable and flexible

Tech-savvy

Customer service

Sales experience

Tools

Booking software

Job description

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our TPC Parkway location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 25+ hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result‑oriented solutions.

Why You Will Love Working at Massage Heights

Competitive Pay & Steady Growth

We offer competitive starting pay and guaranteed annual raises — because we believe your hard work deserves consistent recognition.’

Comprehensive Health & Wellness Benefits

Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well‑being.

Paid Time Off

Enjoy a healthy work‑life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.

Wellness Perks

Enjoy free monthly services, along with generous team member discounts – we prioritize your well‑being just as much as our guests.

A Supportive, People-First Culture

Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.

At Massage Heights, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!