Spa Coordinator

Ladies & Gentlemen Salon; Mentor (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

Ladies & Gentlemen Salon seeks a capable spa operations assistant to oversee day-to-day spa activities and support clients and technicians. You will assist guests, manage prep for services, book appointments, coordinate client flow, and maintain clean, sanitary spa areas.

Requirements include a high school diploma, excellent communication and customer service skills, and relevant licenses (esthetic/cosmetology or massage therapy). This role involves on-site work and collaboration with spa staff.

Qualifications

• High school graduate.
• Excellent communication skills.
• Knowledge and use of excellent customer service techniques.
• Esthetic or Cosmetology License (Issued through the State Board)
• Massage Therapy License (Issued through State Medical Board)

Responsibilities

• Greet spa guests, issue lockers, towels, sandals, robes, and ties that fit the needs of the client.
• Explain to guests how to get prepared for their scheduled service.
• Books appointments for future spa needs.
• Tracks client flow throughout the spa and maintain clear communication with each technician regarding client flow and/or any changes in their appointment schedule.
• Refill professional product used in the spa as requested and necessary.
• Obtains and serves refreshments to guests as requested.
• Collect soiled linens and place in appropriate receptacles.
• Folds and stores laundry as necessary.
• Change bed and clean rooms before and after each service and assist Spa Technicians with room setup.
• General cleaning to maintain state board safety and sanitary regulations.
• Keeps the spa areas spotless at all times during shift.
• Order/pick up spa lunches and/or breakfasts as necessary.
• Perform opening, closing, and daily procedures as listed on the current daily procedure checklist.
• Communicate with spa manager/supervisor any/all relevant information.
• Other duties as assigned

Skills

Excellent communication skills

Customer service

Education

Esthetic or Cosmetology License

Massage Therapy License

Job description

Purpose:

Oversees the day to day operations of the spa by assisting clients and assisting spa technicians

Essential Functions:

• Receives spa guests, issues lockers, towels, sandals, robes, and ties that fit the needs of the client
• Explain to guests how to get prepared for their scheduled service
• Books appointments for future spa needs
• Tracks client flow throughout the spa and maintain clear communication with each technician regarding client flow and/or any changes in their appointment schedule
• Refill professional product used in the spa as requested and necessary
• Obtains and serves refreshments to guests as requested
• Collect soiled linens (including sheets, blankets, towels, robes, etc.) as necessary and place in the appropriate receptacles
• Folds and stores laundry as necessary
• Change bed and clean rooms before and after each service and assists Spa Technicians with room set-up
• General cleaning to maintain state board safety and sanitary regulations
• Keeps the spa areas spotless at all times during shift
• Order/ pick up spa lunches and/or breakfasts as necessary
• Perform all opening, closing, and daily procedures as listed on the current daily procedure checklist
• Communicate with spa manager/supervisor any/all relevant information

Other duties as assigned

Requirements

Position Qualifications:

• High school graduate
• Excellent communication skills
• Knowledge and use of excellent customer service techniques.
• Esthetic or Cosmetology License (Issued through the State Board)

or

• Massage Therapy License (Issued through State Medical Board)