Spa Coordinator

Rock Barn Country Club & Spa; Conover (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Rock Barn Country Club & Spa in Conover, NC is looking for a friendly Spa Front Desk Coordinator to welcome members and guests, book appointments by phone or in person, and process payments.

This role requires excellent customer service, basic computer skills, and the ability to handle multiple tasks in a fast-paced spa environment. You will work closely with the Spa team to ensure smooth operations, accurate billing, and a positive guest experience.

Qualifications

• High school diploma or equivalent; spa or hospitality experience is a plus.
• Proficient with desktop computers and email communication.
• Able to learn multiple software programs.
• Strong interpersonal and organizational skills.

Responsibilities

• Greet guests and perform check-in, including billing and scheduling.
• Make spa appointments by phone or in person.
• Handle payments for treatments and products.
• Provide information on spa services, facilities, and policies.
• Prepare daily itinerary and consultation packets.
• Maintain a professional, friendly demeanor with guests and staff.
• Return voicemails promptly and respond to inquiries.
• Assist with inventory, promotions, and staff meetings.
• Keep guest areas neat and ensure products are stocked.
• Process cash, credit cards, and gift certificates securely.
• Sell merchandise and maintain neat displays.

Skills

Guest services

Phone etiquette

Cash handling

Retail sales

Multi-tasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Spa or hospitality experience is a plus

Tools

Desktop computers

Email communication

Multiple software programs

Job description

Job Details

Job Location: Conover, NC 28613

Position Type: Full-Time/Part-Time

Job Shift: Hourly

QualificationsJob Title

Spa Front Desk Coordinator

Job Summary

Welcome and assist all members and guests. Make appointments for guests by telephone or in person. Take payment from guests for treatments and products.

Job Description

• Greet guests, perform check-in duties, including billing, review guests’ itinerary with guests and notify appropriate person of guest’s arrival and schedule appointments for guest either in person or telephone, confirm appointments and cross reference appointments, call late or no-show guest and respond accordingly
• Give information either in person or over the telephone regarding spa procedures, facilities, timetables, policies or special functions
• Prepare day’s itinerary, and consultation packets
• Share feedback regarding member and guest’s experiences with Spa Director
• Return voicemails to members and guests in a timely manner
• Maintain a pleasant demeanor and always be willing to go the extra mile to assist members or guests
• Smile and be friendly, helpful, courteous and professional to all clients, guests, and co-workers always
• Participate in all spa activities including staff meetings, educational events, workshops, inventory, or promotions
• Keep all products stocked; inform supervisor if a requested product is not available
• Keep all guest areas neat and tidy, free from trash
• Assist co-workers as needed
• Maintain a working knowledge of the Spa’s menu items
• Keep desk stocked with necessary supplies and work materials
• Handle cash, credit cards and gift certificates in a professional, confidential and honest manner
• Sell merchandise in retail area
• Ensure retail shelves are dust free and product displays are neat and orderly

Job Specifications

• High school diploma or equivalent; Spa or hospitality experience is a plus
• Must have the ability to get along with others
• Must be proficient with the use of desktop computers to include navigation and troubleshooting skills and email communication
• Must have the ability to learn multiple software programs
• Must have basic printer and office equipment knowledgeMust possess exemplary personal skills, etiquette, professional skills and be well organized
• Must be able to communicate professionally with guests and team members
• Must be detailed oriented, able to follow directions, and be able to achieve employee and departmental goals
• Must be able to work with minimal direct supervision
• Must be punctual and prepared for each day

Internal Qualifications

• Must be in full uniform while on property or at a work-related event
• Complete in-house orientation program which includes policies and procedures as per the manual and employee handbook
• Maintain current educational notebook
• Must have knowledge of all Spa services, packages, promotions and retail products offered by the Spa
• Must have knowledge of product ingredients, benefits and application

Physical Demands

Must be able to stand for extended periods of time. Job requires frequent standing for long periods of time on a regular basis as well as occasionally kneeling, crouching and bending.

The above-mentioned information is not an all-inclusive list of responsibilities, duties and skills required, merely a general description of the nature and level of work.