Spa Concierge & Reservations — Free Ski Pass

Sunday River Resort; Newry (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free Ski Pass

Resort discounts on dining, retail, &

Affordable team housing

Job summary

Sunday River Resort is seeking a friendly receptionist for the Jordan Spa to greet guests and coordinate spa services. The Spe Receptionist will be the first point of contact, maintaining a professional image and delivering exceptional guest service.

The role requires strong organizational and communication skills, with availability for nights, weekends, and holidays. You will book appointments, upsell treatments, and support other hotel departments as needed.

Qualifications

• High school diploma (preferred).
• Experience in guest service or reception (preferred).
• Ability to work nights, weekends, and holidays.
• Proficiency with SpaSoft, Microsoft, Social Schedules (preferred).

Responsibilities

• Manage spa appointments, including booking, changes, charges, and cancellations.
• Assist clients in booking appointments and provide recommendations for services and products.
• Follow standard operating procedures to properly open and close the spa each day.
• Maintain a clean and professional work environment.
• Support service providers in ensuring guest accommodation.
• Possess knowledge about Sunday River and the surrounding area to provide accurate information and directions to guests.
• Be well-informed about our vendors, spa menu, including seasonal offerings, and proficient in upselling to spa guests.
• Handle guest questions and concerns professionally and courteously, whether in person, through email, or over the phone.
• Actively promote current retail or service promotions offered by the spa.
• Inform guests about resort-wide activities and events.
• Develop expertise in product offerings to provide knowledgeable recommendations to clients.
• Available to assist in other hotel departments as directed by management.

Skills

Guest service

Reception

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft Office

Social Schedules

Job description

Sunday River Resort is seeking a friendly receptionist for the Jordan Spa to greet guests and coordinate spa services. The Spe Receptionist will be the first point of contact, maintaining a professional image and delivering exceptional guest service.

The role requires strong organizational and communication skills, with availability for nights, weekends, and holidays. You will book appointments, upsell treatments, and support other hotel departments as needed.