Spa Concierge: Guest Experience & Reservations Pro

Sugarloaf Mountain Corporation; Newry (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free Ski Pass and access to other Boye

Resort discounts on dining, retail, &

Job summary

Sugarloaf Mountain Corporation seeks a welcoming receptionist for the Jordan Spa at Sunday River Resort. The role handles appointments, assists guests, and promotes spa services. Flexibility to work nights, weekends, and holidays is required, with opportunities for growth in a guest-focused environment.

Ideal candidates bring professionalism, strong organization and communication skills, and a commitment to delivering exceptional guest service within a resort setting.

Qualifications

• High school diploma or equivalent preferred.
• Experience in guest service or reception preferred but not required.
• Ability to work nights, weekends and holidays.
• Proficiency with SpaSoft, Microsoft and Social Schedules preferred.

Responsibilities

• Accurately manage spa appointments, including booking, changes, charges and cancellations.
• Assist clients in booking appointments and recommend services and products.
• Open and close the spa each day following procedures.
• Maintain a clean, professional work environment.
• Support service providers to ensure guest comfort.
• Provide information about Sunday River and surrounding area to guests.
• Upsell spa products and services and inform guests about promotions.
• Handle guest questions courteously in person, by email, or phone.
• Promote current spa promotions and resort activities and events.
• Develop knowledge of product offerings to provide informed recommendations.
• Assist in other hotel departments as directed by management.

Skills

Guest service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft

Social Schedules

Job description

Sugarloaf Mountain Corporation seeks a welcoming receptionist for the Jordan Spa at Sunday River Resort. The role handles appointments, assists guests, and promotes spa services. Flexibility to work nights, weekends, and holidays is required, with opportunities for growth in a guest-focused environment.

Ideal candidates bring professionalism, strong organization and communication skills, and a commitment to delivering exceptional guest service within a resort setting.