Spa Receptionist

Sugarloaf Mountain Corporation; Newry (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free Ski Pass and access to other Boye

Resort discounts on dining, retail, &

Job summary

Sugarloaf Mountain Corporation seeks a welcoming receptionist for the Jordan Spa at Sunday River Resort. The role handles appointments, assists guests, and promotes spa services. Flexibility to work nights, weekends, and holidays is required, with opportunities for growth in a guest-focused environment.

Ideal candidates bring professionalism, strong organization and communication skills, and a commitment to delivering exceptional guest service within a resort setting.

Qualifications

• High school diploma or equivalent preferred.
• Experience in guest service or reception preferred but not required.
• Ability to work nights, weekends and holidays.
• Proficiency with SpaSoft, Microsoft and Social Schedules preferred.

Responsibilities

• Accurately manage spa appointments, including booking, changes, charges and cancellations.
• Assist clients in booking appointments and recommend services and products.
• Open and close the spa each day following procedures.
• Maintain a clean, professional work environment.
• Support service providers to ensure guest comfort.
• Provide information about Sunday River and surrounding area to guests.
• Upsell spa products and services and inform guests about promotions.
• Handle guest questions courteously in person, by email, or phone.
• Promote current spa promotions and resort activities and events.
• Develop knowledge of product offerings to provide informed recommendations.
• Assist in other hotel departments as directed by management.

Skills

Guest service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft

Social Schedules

Job description

Overview

We are currently seeking receptionists for our Jordan Spa at Sunday River Resort. The Spe Receptionist will serve as the first point of contact for our guests, representing the face of our spa. The ideal candidate should possess professionalism, organizational skills, and excellent communication skills, with a strong focus on delivering exceptional guest service. Positions are available for full-time seasonal (FTS), part-time (PT), and temporary (Temp) team members.

Responsibilities

• Accurately manage spa appointments, including booking, changes, charges, and cancellations.
• Assist clients in booking appointments and provide recommendations for services and products.
• Follow standard operating procedures to properly open and close the spa each day.
• Maintain a clean and professional work environment.
• Support service providers in ensuring guest accommodation.
• Possess knowledge about Sunday River and the surrounding area to provide accurate information and directions to guests.
• Be well-informed about our vendors, spa menu, including seasonal offerings, and proficient in upselling to spa guests.
• Handle guest questions and concerns professionally and courteously, whether in person, through email, or over the phone.
• Actively promote current retail or service promotions offered by the spa.
• Inform guests about resort-wide activities and events.
• Develop expertise in product offerings to provide knowledgeable recommendations to clients.
• Available to assist in other hotel departments as directed by management.

Qualifications

• High school diploma or equivalent (preferred).
• Previous experience in guest service or reception (preferred, but not required).
• Ability to work nights, weekends, and holidays.
• Proficiency in computer skills, including SpaSoft, Microsoft, and Social Schedules (preferred).

Compensation & Benefits

• Wages range from $17 to $20 per hour, depending on experience, with opportunities for professional growth and advancement
• Team Member Perks include:
• Free Ski Pass and access to other Boyne Resorts
• Resort discounts on dining, retail, lodging, and spa
• Eligibility for affordable team member housing