Spa Concierge- Part Time (Weekends Required) $12/hr

Auburn Marriott Opelika Resort & Spa at Grand National; Opelika (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts at PCH properties

Deeply discounted golf at Robert Trent

Worldwide hotel discounts through Mar

Tuition reimbursement

Job summary

Auburn Marriott Opelika Resort & Spa at Grand National is seeking a part-time Spa Concierge to greet guests, provide information on treatments, schedule services, and ensure a seamless spa experience.

Responsibilities include maintaining records, explaining gratuity and billing, handling cash with accuracy, and keeping work areas organized to uphold a professional environment.

Qualifications

Responsibilities

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and communicate add-ons or modifications to staff.
• Explain ticketing procedures and gratuity system to guests, ensuring clear understanding.
• Maintain accurate daily records and keep information neatly documented.
• Follow cash handling procedures and balance registers with the Accounting department.
• Ensure clean and professional workstations, staff areas, and guest schedules.

Job description

As a member of our hospitality team, the primary responsibility of a Spa Concierge is to provide exceptional customer service and serve as the initial point of contact for guests visiting the spa. This role plays a crucial role in creating and maintaining a warm and welcoming atmosphere, ensuring that guests feel valued and well taken care of throughout their spa experience.

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests.
• Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
• Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

As a part-time employee with The Spa at Grand National and PCH Hotels & Resorts, you have access to an extensive list of benefits including;

• Discounts at PCH properties, including Restaurant, Retail, Spas, and Hotel Stays!!!!
• Deeply discounted golf at all Robert Trent Jones Golf Trail facilities
• Worldwide hotel discounts through Marriott
• Tuition reimbursement
• And much more!