Spa Concierge: Luxury Wellness Experience Guide

Makeready-LL; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Joseph, a Luxury Collection Hotel, Nashville by Makeready LLC, seeks a polished Spa Concierge to deliver a refined, personalized wellness experience. You will assist guests from first contact through appointments, coordinate with therapists, and promote spa services, products, and policies.

Ideal candidates bring hospitality experience, superb communication, and attentiveness to detail. This full‑time role requires flexible shifts including mornings, evenings, weekends, and holidays in

Qualifications

• Previous spa, luxury hospitality, salon, wellness, reservations, or guest service experience preferred.
• Forbes/ luxury hospitality standards knowledge preferred.
• Confidently recommend and explain spa treatments and products.
• Excellent telephone etiquette and communication skills.
• Strong organizational skills for multi‑appointment scheduling.
• Familiarity with reservation and POS systems is a plus.

Responsibilities

• Warmly welcome spa guests and provide attentive, personalized service throughout their experience.
• Answer incoming calls, emails, and guest inquiries professionally and promptly.
• Book, modify, confirm, and cancel spa appointments while optimizing therapist availability.
• Consult with guests to understand preferences, needs, and desired experience.
• Recommend massages, facials, and spa services based on guest needs.
• Educate guests on treatments, packages, pricing, promotions, and spa policies.
• Identify opportunities to enhance guest experiences with upgrades and add‑ons.
• Provide pre‑arrival information including preparation, arrival times, and etiquette.
• Assist with guest check‑in/check-out, payments, and retail purchases.
• Maintain knowledge of services, products, promotions, and seasonal offerings.
• Coordinate with therapists, Spa leadership, and other departments for seamless experiences.
• Assist guests with retail selections and recommendations.
• Maintain tidy, organized retail, reception, and guest areas.
• Support guest satisfaction and service recovery with discretion and urgency.
• Protect guest privacy at all times.
• Perform additional duties to support daily Spa operations.

Skills

Guest service experience

Excellent communication

Organizational skills

Professional demeanor

Reliability and attendance

Teamwork

Flexibility

Tools

Book4Time

Reservation systems

Job description

The Joseph, a Luxury Collection Hotel, Nashville by Makeready LLC, seeks a polished Spa Concierge to deliver a refined, personalized wellness experience. You will assist guests from first contact through appointments, coordinate with therapists, and promote spa services, products, and policies.

Ideal candidates bring hospitality experience, superb communication, and attentiveness to detail. This full‑time role requires flexible shifts including mornings, evenings, weekends, and holidays in