Spa Concierge & Guest Services Coordinator

Theballantyne; Charlotte (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

The Ballantyne is seeking a Spa Desk Clerk to provide exceptional guest service, manage appointments, and handle spa retail sales. You will greet guests, answer inquiries, schedule bookings, promote spa products, and maintain records in a fast-paced spa environment.

This on-site role requires strong communication, multitasking, and a friendly, professional demeanor. Evening, weekend, and holiday shifts are possible in a luxury hotel spa setting.

Qualifications

• High school diploma or equivalent.
• Previous spa or hospitality experience preferred.
• Excellent customer service skills and a positive attitude.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills, including spa software.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Answer guest inquiries regarding spa services, treatments, and amenities.
• Assist guests with booking appointments, cancellations, and modifications.
• Provide information about spa packages and promotions.
• Handle guest complaints and resolve issues promptly and professionally.
• Manage the spa appointment book, ensuring efficient scheduling and maximizing occupancy.
• Coordinate with therapists to ensure timely service delivery.
• Reschedule appointments as needed, communicating with guests and therapists.
• Promote and sell spa products, recommending items based on guest needs and preferences.
• Process retail transactions accurately and efficiently.
• Maintain inventory levels and restock shelves as needed.
• Answer phone calls and emails promptly and professionally.
• Maintain accurate records of guest information, appointments, and sales.
• Prepare daily reports on spa activities and revenue.
• Assist with general spa cleanliness and maintenance.

Skills

Guest services

Appointment scheduling

Retail sales

Administrative tasks

Multitasking

Customer service

Education

High school diploma

Tools

Spa software

Job description

The Ballantyne is seeking a Spa Desk Clerk to provide exceptional guest service, manage appointments, and handle spa retail sales. You will greet guests, answer inquiries, schedule bookings, promote spa products, and maintain records in a fast-paced spa environment.

This on-site role requires strong communication, multitasking, and a friendly, professional demeanor. Evening, weekend, and holiday shifts are possible in a luxury hotel spa setting.