Spa Concierge & Guest Services Associate

FirstService Residential; Delray Beach (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

Paid holidays

401(k) with company match

Time off benefits

Job summary

FirstService Residential in Boca Raton, FL is seeking a friendly Spa/Front Desk Associate to provide exceptional guest service by answering phones, greeting guests, scheduling appointments, and maintaining spa and amenity areas. This position requires a flexible schedule, including weekends.

This full-time role offers benefits as described and requires a professional, service-oriented individual with strong communication skills and spa or receptionist experience.

Qualifications

• High school diploma or equivalent preferred.
• Reception desk and/or salon/spa experience preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.
• Working knowledge of Microsoft Office Applications.

Responsibilities

• Must be able to work in a fast-paced environment.
• Must be multitask oriented.
• Must be able to work well with others and as a team.
• Schedules appointments accurately.
• Must be able to handle the computer system and all cash handling procedures.
• Answer phones promptly and in a friendly way.
• Must be able to work well under pressure.
• Knowledge of spa treatments.
• Stock brochures at the front desk.
• Restock retail items.
• Perform other tasks as assigned by Manager or Assistant Manager.
• Participate and attend all training classes and staff meetings. Checks lights and equipment to ensure all are working, reports problems with maintenance.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Reception experience

Microsoft Office

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FirstService Residential in Boca Raton, FL is seeking a friendly Spa/Front Desk Associate to provide exceptional guest service by answering phones, greeting guests, scheduling appointments, and maintaining spa and amenity areas. This position requires a flexible schedule, including weekends.

This full-time role offers benefits as described and requires a professional, service-oriented individual with strong communication skills and spa or receptionist experience.