Spa Concierge: Guest Experience & Tours

Rock Barn Country Club & Spa; Conover (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Rock Barn Country Club & Spa in Conover, NC is seeking a part-time Spa Guest Services Associate to greet guests, provide robes and slippers, and escort guests through the spa, ensuring they are in the proper areas in time for treatments.

The role includes explaining spa benefits, stocking products, maintaining pristine guest areas, and assisting teammates across departments while upholding Rock Barn's standards of service.

Qualifications

• High School Diploma or equivalent required.
• Ability to stand for extended periods.
• Regularly lift and move up to 25 pounds.

Responsibilities

• Greet guests, escort them to the locker room, provide robe and slippers, and give a tour of facilities.
• Explain spa policies to guests.
• Provide amenities (water or beverages) and assist guests during their visit.
• Maintain a friendly, courteous, and professional demeanor at all times.
• Participate in spa activities, meetings, and promotions.
• Keep guest areas neat and stocked with products.
• Assist coworkers in other areas (café, front desk, laundry) as needed.
• Pass complimentary items on the spa deck every 45 minutes.
• Understand spa amenities and package inclusions.
• Adhere to Rock Barn policies and OSHA/state regulations.

Education

High School Diploma or equivalent

Job description

Rock Barn Country Club & Spa in Conover, NC is seeking a part-time Spa Guest Services Associate to greet guests, provide robes and slippers, and escort guests through the spa, ensuring they are in the proper areas in time for treatments.

The role includes explaining spa benefits, stocking products, maintaining pristine guest areas, and assisting teammates across departments while upholding Rock Barn's standards of service.