Spa Concierge: Elevate Guest Experience & Spa Sales

Woodhouse Spa; Houston (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Performance review every 6 months

Monthly retail bonuses

Free spa services and discounts on all

Retail products discounts

Competitive pay and incentives

Daily SPIFF incentives

Paid vacations for full-time employees

401K and health plans for full-time

Job summary

Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierges to join a passionate, guest‑focused team. The role centers on greeting guests, booking appointments, educating guests on services and products, and supporting daily spa operations.

You will engage with guests, manage schedules, and contribute to a welcoming, tidy environment while upholding brand standards and policies. Opportunities for advancement exist within the team.

Qualifications

• Must be friendly/welcoming and have a professional demeanor.
• Attend all staff meetings & huddles as required by your schedule.
• Must be a team player and enthusiastic contributor to servicing our guests.
• Must have the ability to multi-task.
• Must have reliable transportation.

Responsibilities

• Answers phones
• Welcomes each guest who enters the spa with a smile
• Confirm appointments daily
• Schedule appointments using the MEEVO software
• Prepare and finalize sale tickets
• Educate guests on spa services and retail products
• Orchestrates the spa schedule and ensures proper guest flow
• Rocks sales numbers by providing gift card and retail recommendations
• Ensures a positive, consistent guest experience
• Supports the Spa Director and entire spa team
• Is super organized and has an astute attention for detail, always making sure the place is tidy
• Abide by the handbook policies

Skills

Friendly demeanor

Professionalism

Team player

Multi-tasking

Reliable transportation

Job description

Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierges to join a passionate, guest‑focused team. The role centers on greeting guests, booking appointments, educating guests on services and products, and supporting daily spa operations.

You will engage with guests, manage schedules, and contribute to a welcoming, tidy environment while upholding brand standards and policies. Opportunities for advancement exist within the team.