Spa Guest Experience Specialist

Woodhouse Spa; Friendswood (TX); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Job summary

Woodhouse Spas – Baybrook in Friendswood, TX is seeking full-time and part-time Spa Concierges. The team is looking for positive, self-motivated individuals who excel in guest services and can drive a superior guest experience.

Responsibilities include greeting guests, managing appointments, educating clients on services and products, and supporting the Spa Director. Training, wellness resources, and bonus opportunities are part of the role.

Qualifications

• Must be friendly/welcoming and have a professional demeanor.
• Must be a team player and enthusiastic contributor to servicing our guests.
• Must have the ability to multi-task.
• Must have reliable transportation.

Responsibilities

• Answers phones
• Welcomes each guest who enters the spa with a smile
• Confirm appointments daily
• Schedule appointments using the MEEVO software
• Prepare and finalize sale tickets
• Educate guests on spa services and retail products
• Orchestrates the spa schedule and ensures proper guest flow
• Rocks sales numbers by providing gift card and retail recommendations
• Ensures a positive, consistent guest experience
• Supports the Spa Director and entire spa team
• Is super organized and has an astute attention for detail, always making sure the place is tidy
• Abide by the handbook policies

Skills

Guest interaction

Team player

Multi-tasking

Professional demeanor

Reliable transportation

Tools

MEEVO software

Job description

Woodhouse Spas – Baybrook in Friendswood, TX is seeking full-time and part-time Spa Concierges. The team is looking for positive, self-motivated individuals who excel in guest services and can drive a superior guest experience.

Responsibilities include greeting guests, managing appointments, educating clients on services and products, and supporting the Spa Director. Training, wellness resources, and bonus opportunities are part of the role.