Spa Concierge & Guest Experience (Part-Time)

Highgate Hotels, LP

Saint Pete Beach (FL)

On-site

USD 21,000 - 30,000

Part time

14 days+

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Job summary

TradeWinds Island Resort in Saint Pete Beach, FL, part of Highgate Hotels, seeks a professional Spa Receptionist for a part-time, hourly role. You will welcome guests, manage appointments, process payments, and support spa operations to ensure an exceptional guest experience.

The ideal candidate is guest-focused, organized, and detail-oriented, with experience in reception, hospitality, or retail. Responsibilities include scheduling, guest communication, retail support, and maintaining a

Qualifications

Previous reception, hospitality, spa, salon, retail, or customer-service experience is preferred.
Strong verbal, written, telephone, and interpersonal communication skills.
Professional appearance and a positive, welcoming demeanor.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced guest-service environment.

Responsibilities

Welcome and assist guests in a warm, professional, and attentive manner.
Answer telephone calls, emails, and guest inquiries promptly and accurately.
Schedule, modify, and confirm spa appointments using the spa booking system.
Educate guests about spa services, packages, enhancements, promotions, and policies.
Complete guest check-in and check-out procedures efficiently.
Process payments, gift cards, gratuities, discounts, and other transactions accurately.