Spa Concierge & Guest Experience Lead

Blackberry Farm, LLC.

Walland (TN)

On-site

USD 18,000 - 26,000

Full time

3 days ago

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Job summary

Blackberry Farm, LLC. is seeking a Spa Coordinator to deliver 5-star service for guests visiting the Spa. This role handles appointment bookings, schedules therapists and estheticians, and supports daily front and back-of-house operations.

The position requires strong communication, multitasking, and Microsoft Office skills, with shifts spanning mornings to evenings. Housekeeping, inventory, and guest transport coordination are included in daily tasks.

Qualifications

High school diploma or equivalent.
Microsoft Office computer skills.

Responsibilities

Book spa appointments for on property guests.
Opening & Closing procedures as scheduled.
Answer all incoming phone calls and retrieving messages from VM.
Coordinate therapist, nail techs, and esthetician schedules daily, and ensuring lunch breaks, balancing, etc.
Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties.
Assist in the stocking and restocking of towels, linens, and other spa related items within the Spa.
Complete confirmations for spa treatments for the following day.
Oversee all billing and reconciliation after the appointments have been completed.
Responsible for opening and closing duties of the Spa.
Greet all guests and assist them as necessary.