Spa Concierge — Guest Experience & Front Desk

Pyramid Burlington Management; United States; On-site; USD 19,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality seeks a Spa Receptionist for The Belgrove in West Palm Beach to welcome guests and provide a courteous, efficient front-desk experience within the resort spa.

You will greet guests, assist with tours and equipment usage, and help with treatment bookings while keeping the spa area clean and well-stocked. You will report accidents to Security and support teammates to ensure a smooth guest experience.

Qualifications

• CPR/First Aid certification preferred.
• Engaging and welcoming personality.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Physical ability to bend, push/pull, and lift/carry.

Responsibilities

• Greet clients as they enter the Spa.
• Provide clients with tours and information related to the facility and its features.
• Assist clients with proper equipment usage.
• Assist guests booking treatments, either by phone or in person and record the transactions in the appropriate area.
• Report any accidents or injuries to the Security Department.
• Monitor the spa and fitness room for cleanliness, safety, and provide direction or instruction when appropriate.

Skills

CPR/First Aid

Engaging personality

Attention to detail

Work under pressure

Guest experience focus

Excellent communication

Physical stamina

Job description

Pyramid Global Hospitality seeks a Spa Receptionist for The Belgrove in West Palm Beach to welcome guests and provide a courteous, efficient front-desk experience within the resort spa.

You will greet guests, assist with tours and equipment usage, and help with treatment bookings while keeping the spa area clean and well-stocked. You will report accidents to Security and support teammates to ensure a smooth guest experience.