Spa Receptionist

Pyramid Burlington Management; United States; On-site; USD 19,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality seeks a Spa Receptionist for The Belgrove in West Palm Beach to welcome guests and provide a courteous, efficient front-desk experience within the resort spa.

You will greet guests, assist with tours and equipment usage, and help with treatment bookings while keeping the spa area clean and well-stocked. You will report accidents to Security and support teammates to ensure a smooth guest experience.

Qualifications

• CPR/First Aid certification preferred.
• Engaging and welcoming personality.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Physical ability to bend, push/pull, and lift/carry.

Responsibilities

• Greet clients as they enter the Spa.
• Provide clients with tours and information related to the facility and its features.
• Assist clients with proper equipment usage.
• Assist guests booking treatments, either by phone or in person and record the transactions in the appropriate area.
• Report any accidents or injuries to the Security Department.
• Monitor the spa and fitness room for cleanliness, safety, and provide direction or instruction when appropriate.

Skills

CPR/First Aid

Engaging personality

Attention to detail

Work under pressure

Guest experience focus

Excellent communication

Physical stamina

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to the The Belgrove, a distinguished new 4‑Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world‑class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close‑knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel.

What you will have an opportunity to do:

We are looking for a highly motivated, and customer focused to join our team as a Spa Receptionist! In this role , you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Receptionist greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that the Spa area remains clean and stocked with every essential and assist guests with any needs or requests they may have. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your role:

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features.
• Assisting clients and guests with proper equipment usage.
• Assisting guests booking treatments, either by phone or in person and recording the transactions in the appropriate area.
• Reporting any accidents or injuries to the Security Department.
• Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

What are we looking for?

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast‑paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carry