Spa Concierge & Guest Experience Associate

Boyd Gaming; North Las Vegas (NV); On-site; USD 19,000 - 26,000; Full time

Job summary

Boyd Gaming Corporation's Spa in North Las Vegas is seeking a Spa Attendant to greet, check-in, escort guests, and prepare facilities while ensuring cleanliness. You will manage phone bookings, upsell services and products, and handle payments.

Responsibilities include assisting in spa operations, training new staff, and maintaining high standards of customer service in a casino spa environment.

Qualifications

• Must be 19 years old.
• Must have excellent customer service skills.
• Previous health club or spa experience preferred.
• CPR training preferred.
• Must be able to set up all proper equipment for all menu services.
• Must be literate and fluent in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Greet clients in a professional and timely manner.
• Book appointments according to availability. Clean general spa areas and refill supplies.
• Assist clients as needed including bringing towels, soaps, and filling tubs.
• Offer food and beverage menu to clients while waiting for service or utilizing facility.
• Keep Management informed of any maintenance needs to the spa, salon, or equipment. Follow uniform and grooming guidelines.
• Complete established checklists and comply with all policies and procedures.
• Be knowledgeable of services and products offered to better upsell to clientele.
• Assist in other areas of the spa as needed including reception, spa attendant duties, and retail areas.
• Assist in training newly hired team members.
• Other duties as assigned by management.

Skills

Fluent English

Customer service

Job description

Boyd Gaming Corporation's Spa in North Las Vegas is seeking a Spa Attendant to greet, check-in, escort guests, and prepare facilities while ensuring cleanliness. You will manage phone bookings, upsell services and products, and handle payments.

Responsibilities include assisting in spa operations, training new staff, and maintaining high standards of customer service in a casino spa environment.