Spa Concierge & Guest Experience Associate

Hand & Stone Massage and Facial Spa; Decatur (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in North Decatur seeks a reliable Spa Associate. You will greet guests, answer calls, schedule appointments, and drive sales of memberships and add-ons while promoting wellness services. A professional appearance and team-oriented attitude are essential.

The role emphasizes customer service, sales goals, and accurate record-keeping in a fast-paced spa environment. We offer flexible scheduling and ongoing training to help you succeed.

Qualifications

• Provide excellent customer service to members/guests.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Must have direct sales experience.
• Promote health/wellness benefits of massage therapy, facial services, and other service offerings.
• Maintain a professional and clean work environment & appearance.

Responsibilities

• Welcome and greet members/guests upon arrival.
• Handle phones, answer inquiries, and schedule appointments.
• Sell memberships, gift cards and program upgrades to clients.
• Promote spa services and wellness benefits to drive sales.
• Maintain professional appearance and clean work area.

Skills

Customer service

Direct sales

Multitasking

Tools

Spa software (Zenoti)

Job description

Hand & Stone Massage and Facial Spa in North Decatur seeks a reliable Spa Associate. You will greet guests, answer calls, schedule appointments, and drive sales of memberships and add-ons while promoting wellness services. A professional appearance and team-oriented attitude are essential.

The role emphasizes customer service, sales goals, and accurate record-keeping in a fast-paced spa environment. We offer flexible scheduling and ongoing training to help you succeed.