Spa Concierge & Guest Experience Ambassador

Omni Hotels & Resorts; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville is seeking a Spa Concierge to deliver extraordinary guest service throughout the guests' journey. You will orient guests to our 43,000 square foot facility and ensure needs are met while maintaining a pristine environment.

The role requires exceptional customer service, 18+ years of age, and the ability to stand for 7 hours, lift up to 30 lbs, and work weekends/holidays.

Qualifications

• Customer service experience is highly preferred.
• Friendly and personable.
• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Ability to multitask.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Act as spa ambassador and provide all guests of The Spa with a tour of the facility.
• Maintain a pristine environment at all times and in your work area in a professional manner in accordance with The Spa's World Class Guest Standards.
• Report anything that is not world-class or 5-star to a supervisor.
• Maintain high levels of service standards.
• Remain visible in front of the house guest space, supporting Guest's needs.
• Assist in the back of the house operations.
• Have a complete knowledge of all Spa services, packages, promotions and retail products presently offered by The Spa with ability to communicate and promote to guests.
• Make rounds of entire facility including fitness room every 15 minutes and/or work in assigned Concierge stations during shift.
• Maintain a safe, clean, well-organized environment for our guests through consistent monitoring of the facility.
• Enforce spa policies (electronics free spa, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere

Skills

Customer service

Friendly demeanor

Effective communication

Multitasking

Standing for long shifts

Physical stamina

Education

High school diploma or equivalent

Job description

Omni Grove Park Inn & Spa in Asheville is seeking a Spa Concierge to deliver extraordinary guest service throughout the guests' journey. You will orient guests to our 43,000 square foot facility and ensure needs are met while maintaining a pristine environment.

The role requires exceptional customer service, 18+ years of age, and the ability to stand for 7 hours, lift up to 30 lbs, and work weekends/holidays.