Guest Experience Host — Warm Welcomes & Seating

Omni Hotels & Resorts; Asheville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville, NC is seeking a friendly host to warmly greet guests, seat them promptly and coordinate with servers.

You will open and close the dining area, answer calls, and help maintain a smooth flow during busy periods. This role requires excellent communication, the ability to multitask, and a willingness to work flexible shifts.

Join a renowned property with southern hospitality and a focus on guest satisfaction, teamwork, and reliable guest services.

Qualifications

• Must have strong verbal and written communication skills.
• Prior host experience preferred.
• Must be able to multi task and work as part of a team.
• Must be able to stand and walk for an extended period of time.
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance.
• Must be able to work flexible shifts including days, nights, weekends, and holidays.
• Ability to work lunch shifts required.
• Some computer skills needed.

Responsibilities

• Assist managers in opening and closing.
• Answering phone calls.
• Ensure guests are greeting upon arrive and seated in a timely fashion.
• Assist in clearing and resetting tables when needed.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menu.
• Introduce server to guest.
• Thank guests as they leave.
• Knowledge of daily specials.
• Assign guest checks.

Skills

Verbal & written comms

Guest service

Team player

Multitasking

Tools

Computer skills

Job description

Omni Grove Park Inn & Spa in Asheville, NC is seeking a friendly host to warmly greet guests, seat them promptly and coordinate with servers.

You will open and close the dining area, answer calls, and help maintain a smooth flow during busy periods. This role requires excellent communication, the ability to multitask, and a willingness to work flexible shifts.

Join a renowned property with southern hospitality and a focus on guest satisfaction, teamwork, and reliable guest services.