Spa Front Desk Guest Services Specialist

Omni Hotels & Resorts; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville, NC, is seeking a Spa Front Desk Agent to greet guests, handle check-in, schedule appointments and process payments. You will work with The Spa team to deliver Moments of Service and ensure a warm, professional experience for all guests.

Candidates should have previous customer service experience, a high school diploma or equivalent, and strong communication skills. The role requires standing for extended periods and the ability to lift up to 30 lbs,

Qualifications

• Previous customer service experience is required.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Must be able to work a schedule including weekends and holidays.

Responsibilities

• Perform guest check-in responsibilities, include billing for their services and reviewing guest's itinerary.
• Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay.
• Confirm appointments and call late or no-show guests and respond accordingly.
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell The Spa's services and products.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Become proficient with Resort Suite software in order to accurately book, change and cancel appointments.

Skills

Customer service

Communication

Professionalism

Education

High school diploma or equivalent

Job description

Omni Grove Park Inn & Spa in Asheville, NC, is seeking a Spa Front Desk Agent to greet guests, handle check-in, schedule appointments and process payments. You will work with The Spa team to deliver Moments of Service and ensure a warm, professional experience for all guests.

Candidates should have previous customer service experience, a high school diploma or equivalent, and strong communication skills. The role requires standing for extended periods and the ability to lift up to 30 lbs,