Spa Concierge - Create Memorable Guest Experiences

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance-Ross-Bridge-Resort- seeks a friendly Spa Concierge to warmly greet guests, offer beverages, and ensure a welcoming spa experience from arrival to departure. You will guide guests through services, classes, and activities, helping them make informed choices while maintaining a polished, guest-focused atmosphere.

You will schedule appointments with Pro Solutions, communicate changes to treatment staff, and clearly explain billing and gratuity procedures.

Qualifications

• Customer-focused hospitality professional with strong interpersonal skills.
• Ability to explain spa services and programs clearly.
• Attention to detail and accuracy in scheduling and billing.

Responsibilities

• Greet guests warmly and offer beverages to enhance their experience.
• Provide information about spa services, treatments, classes, and activities.
• Schedule appointments using Pro Solutions and communicate changes to staff.
• Explain billing and gratuity procedures to guests.
• Maintain accurate daily records and organized workspaces.
• Handle cash, card transactions, and hotel charges accurately.
• Ensure a clean, professional work environment at all times.

Skills

Guest service

Communication

Organization

Cash handling

Billing procedures

Spa knowledge

Tools

Pro Solutions scheduling

Job description

Renaissance-Ross-Bridge-Resort- seeks a friendly Spa Concierge to warmly greet guests, offer beverages, and ensure a welcoming spa experience from arrival to departure. You will guide guests through services, classes, and activities, helping them make informed choices while maintaining a polished, guest-focused atmosphere.

You will schedule appointments with Pro Solutions, communicate changes to treatment staff, and clearly explain billing and gratuity procedures.