Spa Concierge-Part Time

PCH Hotels And Resorts, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 16,531,000 - 27,552,000; Full time

Job summary

PCH Hotels And Resorts, Inc. is seeking a Spa Concierge to welcome guests, provide comprehensive information about spa services, and tailor experiences to guests’ preferences.

You will greet clients, explain treatments and classes, and follow procedures for hotel guests, day packages, conferences, and members to ensure a seamless visit. You’ll manage appointments with the Pro Solutions scheduling program, communicate add-ons, explain billing and gratuity, keep accurate daily records, and

Responsibilities

• Greet guests warmly and offer beverages upon arrival
• Provide information about spa services, treatments, classes and activities
• Schedule appointments for all spa services using Pro Solutions scheduling program
• Explain billing procedures and gratuity system to guests
• Maintain accurate daily records and ensure cash handling procedures are followed
• Keep workstations and staff areas clean and organized

Skills

Guest service

Communication

Job description

As a member of our hospitality team, the primary responsibility of a Spa Concierge is to provide exceptional customer service and serve as the initial point of contact for guests visiting the spa. This role plays a crucial role in creating and maintaining a warm and welcoming atmosphere, ensuring that guests feel valued and well taken care of throughout their spa experience. The key responsibility of this role is to maintain a high level of organization and efficiency and accurately schedule and coordinate appointments for various spa services, taking into account the guests' preferences and requirements. This role contributes to the overall success of the spa by ensuring that guests have a pleasant and rejuvenating experience.

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Follow established procedures for different types of guests, including a la carte hotel guests, day package guests, conference groups, spa packages, and members.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• When handling programming duties for Spa Program and Day Program guests, allocate sufficient time and demonstrate patience to create a special and personalized experience for these guests.
• Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
• Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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