Spa Concierge: 10% Retail Commission & Great Benefits

Breckenridge Grand Vacations, LLC; Colorado; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Company-paid life insurance

Retirement plan

Generous PTO and sick leave

Volunteer Time Off

Bereavement leave

Biannual bonuses

Tuition reimbursement program

Employee wellness programs

Ski pass and other discounts

Job summary

Breckenridge Grand Vacations is seeking a Spa Concierge to greet guests, schedule appointments, process payments, and drive retail sales with a 10% commission in our Colorado spa. The role supports daily operations, maintains a pristine guest environment, and delivers personalized service in a premier mountain resort setting.

You’ll handle check-ins, payments, and inquiries while ensuring accuracy and high standards.

Qualifications

• Minimum 1 month of customer service experience.
• Strong English communication skills (verbal/written).
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Basic math skills including discounts and commissions.
• Able to lift 10–25 lbs and perform computer work.
• Detail-oriented with strong accuracy.
• Collaborative team player.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email).
• Process payments, reconcile daily transactions, and resolve discrepancies.
• Maintain spa cleanliness and amenities (grott o, treatment areas, retail space).
• Promote treatments and retail products while enforcing facility policies.
• Support operations through inventory management, social media, and special projects.
• Uphold exceptional service standards and company policies.
• Participate in training and sustainability initiatives.

Skills

Customer service

English communication

Basic math

Physical stamina

Attention to detail

Teamwork

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Breckenridge Grand Vacations is seeking a Spa Concierge to greet guests, schedule appointments, process payments, and drive retail sales with a 10% commission in our Colorado spa. The role supports daily operations, maintains a pristine guest environment, and delivers personalized service in a premier mountain resort setting.

You’ll handle check-ins, payments, and inquiries while ensuring accuracy and high standards.