Spa Concierge

Woodhouse; Oak Brook (IL); On-site; USD 2,480,000 - 2,893,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Woodhouse Spa is seeking a dedicated Spa Concierge to greet guests, manage reservations, and ensure a superior guest experience. You will be the first and last impression, guiding guests through services and products in a luxury spa setting.

Part-time position, 15–30 hours weekly, with weekend and some holiday requirements. Compensation is $18.00 per hour, with opportunities for training and advancement within a nationwide spa network.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.

Responsibilities

• Answers incoming calls, schedules appointments, and collects payment for services.
• Lends primary support for the spa’s manager, therapists, and guests.
• Ensures every guest has a friendly, inviting, and memorable experience.
• Partners with therapists to increase guest retention by scheduling next appointments at checkout and promoting products.
• Educates guests on the Woodhouse experience and spa amenities for seamless visits.
• Drives service and retail sales by informing guests about products and services and helping reach sales goals.

Skills

Customer service

Telephone reservations

Professionalism

Communication

English proficiency

Job description

Benefits:

• Employee discounts


• Opportunity for advancement


• Training & development

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care.
Offering signature massages, facials, body treatments, rituals and more, they provide guests a
holistic approach to wellness that lasts long after they leave the spa. With 86 locations
nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an
unparalleled spa experience that focuses on total well-being. For more information visit them at
woodhousespas.com.
As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Serves as a steward of the Woodhouse brand.


• Serves as primary support for the spa’s manager, therapists, and guests.


• Ensures that every guest has a friendly, inviting, and memorable experience.


• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.


• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.


• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.


• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.


• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.


• Must be able to work weekends and some holidays.


• Must comply with all company policies and procedures.


• Regular and consistent attendance is required to perform the essential functions of this position.


• Must be able to work well with other Team Members, Managers, and interact with our guests.


• Assists with essential spa functions as necessary.

Qualifications:

• Ability to work in a fast-paced environment and maintain professionalism.


• Ability to pivot and navigate through change management.


• Comfortable interacting with guests in a spa setting.


• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.


• Proficiency in English language (reading, writing, and verbal).


• Computer proficiency.


• Previous customer service and telephone reservations experience.

Spa Concierge

• Classification: Part-Time


• 15-30 hours per week


• Weekends and some holidays required

Physical Demands:

• Ability to stand and bend over for extended periods of time.


• Ability to lift up to 45 lbs.

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

Compensation: $18.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.