Spa Attendant

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts in Fort Lauderdale is seeking a Spa Attendant to join the MOKARA Spa team. You will help guests relax, provide locker setups, and ensure the spa and fitness areas meet Omni standards.

Responsibilities include greeting guests, guiding them to facilities, presenting services and retail, and maintaining cleanliness. The role requires friendly, professional service and the ability to work flexible hours, including weekends.

Qualifications

• Minimum 1 year in a customer-service role.
• Proficient in English with professional, empathetic communication.
• Strong attention to detail and ability to anticipate guest needs.
• Maintain a professional appearance and demeanor at all times.
• Flexibility to work varied shifts including weekends and holidays.

Responsibilities

• Provide highest level of guest service as part of the spa team.
• Greet guests, set up robes/slippers, provide beverages, check in/out.
• Maintain cleanliness of spa, locker room, and fitness center.
• Escort guests to locker room, relaxation area, and explain services.
• Open/close hammam, sauna, steam room, and whirlpool; sanitation duties.
• Upsell services and retail products to guests; relay benefits.
• Provide tours of the spa and offer beverages and snacks.
• Assist guests in ritual area; ensure safety and excellent experiences.
• Communicate spa promotions to guests.
• Resolve guest issues promptly and inform management.

Skills

Customer service

Hospitality

Communication skills

Attention to detail

Professional appearance

Tools

Spa software

Desktop computer

Job description

JOB PURPOSE:

The Spa Attendant will work as a part of the spa team to consistently

provide the highest possible standard of guest service, creating a sensory journey for

guests helping them to rest, relax and regain a sense of balance and harmony in their

lives.

ESSENTIAL JOB FUNCTIONS:

• As part of the MOKARA Spa team, Spa Attendants consistently provide the highest possible standard of guest service, creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Ensure the Fitness Center is maintained and set to Omni standard.
• Responsible for greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay, with confidence, both product and service benefits to guests and offer suggested retail and treatment opportunities.
• Provide tours of the spa, offer/serve beverages and snacks.
• Assist guests in the ritual area, relaxation space and jacuzzi as needed ensuring exceptional experiences and safety while with us.
• Communicate spa promotions with guests.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

QUALIFICATIONS:

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts including weekends, evenings, and holidays.

• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer, selected spa program, printer, telephone, copier, fax machine and scanner.