Spa Concierge

Four Seasons; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly rate: $30.59

Medical, Dental and Vision Insurance

401(k) Retirement Plan after 1 year

Employee Travel program after 6 months

Complimentary daily Employee Meals

Discounted Parking and Public Transit

Complimentary Laundry

Paid Time Off / Holidays / Personal /浮

Job summary

Four Seasons Hotel One Dalton Street Boston seeks a dedicated Spa Concierge to greet guests, arrange appointments, and maintain spa areas. You will ensure exceptional service, handle special requests, and support retail sales while upholding five-star standards.

Ideal candidates have experience in spa operations, strong English communication, and flexibility to work varied shifts, including evenings and holidays. Competitive hourly wages and industry-leading benefits accompany this role.

Qualifications

• Knowledge of Spa Coordinator operations and good communication skills.
• Requires reading, writing and oral proficiency in English.

Responsibilities

• Greet, accommodate and facilitate guest arrival and departure in the spa.
• Arrange spa appointments while greeting and accommodating guests.
• Respond to interactions to achieve maximum customer satisfaction.
• Maintain cleanliness and standards in locker rooms, workout and pool areas.
• Assist guests with sale of retail merchandise and stock inventory.
• Work a flexible schedule including weekdays, weekends, evenings, nights and holidays.

Skills

Spa coordinator operations

English proficiency

Customer service mindset

Mobility up to 50 lbs

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston!

The Opportunity

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Spa team as a full time- Spa Concierge.

Responsibilities Include (but Are Not Limited To)

• To greet, accommodate and facilitate guest arrival and departure in the spa.
• To arrange spa appointments while greeting and accommodating guests.
• To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort.
• Maintain cleanliness, set-ups and spa standards in the locker rooms, work out and pool areas.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guest with all inquiries in connection with spa services.
• Assist guests with the sale of retail merchandise; assist in the inventory and stocking of retail items.
• Ability to work a flexible schedule, including weekdays, weekends, evenings, nights, and holidays.

Preferred Qualifications And Skills

• Knowledge of Spa Coordinator operations with good communication skills.
• Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50lbs.
• Positive attitude and willing to learn is a must- 1 year experience preferred.
• Requires reading, writing and oral proficiency in the English language.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality, and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Seasons Employees Enjoy

• Hourly Rate: $30.59
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days and Complimentary Life insurance,
• MATCHED 401(k) Retirement Plan after 1 year
• Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.