Spa & Backyard Showroom Sales Support Associate

Leslie's, Inc.; Pennsylvania; On-site; USD 23,000 - 32,000; Full time

Job summary

Leslie's, Inc. is seeking a friendly Sales Support Associate for our Philadelphia-area hot tub showroom. You will greet customers, help with water care products, accessories, and parts, and support daily store operations to ensure a seamless shopping experience.

The ideal candidate enjoys helping customers, learns product details quickly, and thrives in a fast-paced retail environment. Prior retail or pool/spa experience is a plus, and training will be provided.

Qualifications

• Previous retail or sales experience preferred (home improvement, pool/spa, or specialty retail a plus)
• Strong communication and customer service skills
• Basic computer skills; POS system experience preferred
• Ability to learn technical product knowledge (training provided)
• Ability to lift up to 50 lbs and stand for extended periods
• Positive attitude with a team-oriented mindset

Responsibilities

• Greet walk-in customers and provide knowledgeable assistance with water care, chemicals, covers, parts, and accessories
• Build rapport with customers and assess their needs to recommend appropriate products and services
• Answer customer questions and resolve concerns or escalate issues to management when necessary
• Assist customers with the purchase of chemicals, filters, accessories, and parts at the retail counter
• Accurately process transactions, returns, and exchanges using the POS system
• Promote current sales, promotions, and service offerings
• Follow up with customers regarding special orders, service inquiries, or quotes
• Monitor and fulfill online store orders through Shopify, including pulling, packing, invoicing, and mailing items
• Prepare and stage internal product transfers for other store locations
• Maintain a clean, organized, and welcoming showroom environment
• Stock shelves and ensure displays remain full, clean, and properly organized
• Perform basic water testing using in-store systems and recommend treatment solutions
• Assist with inventory counts and product labeling
• Open and close the cash drawer daily

Skills

Communication skills

Customer service

POS system experience

Basic computer skills

Product knowledge learning

Team orientation

Job description

Leslie's, Inc. is seeking a friendly Sales Support Associate for our Philadelphia-area hot tub showroom. You will greet customers, help with water care products, accessories, and parts, and support daily store operations to ensure a seamless shopping experience.

The ideal candidate enjoys helping customers, learns product details quickly, and thrives in a fast-paced retail environment. Prior retail or pool/spa experience is a plus, and training will be provided.