Customer Service Rep -Spring Dance Hot Tub

Leslie's; Jamison (PA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k) with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Extensive paid training

Job summary

Spring Dance Hot Tubs, part of Leslie's, is seeking a Customer Service Representative to be the first point of contact for customers. You will schedule service appointments, process orders and payments, provide product support, and ensure satisfaction in a fast-paced environment.

Based in the Philadelphia region, you will work with technicians and sales staff to coordinate service needs and resolve inquiries with empathy.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous customer service or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and CRM systems.
• Positive attitude and a genuine passion for helping others.
• Team-oriented mindset.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Accurately process orders, payments, and warranty claims.
• Assist customers with product information and basic troubleshooting.
• Maintain accurate customer records in CRM and POS systems.
• Resolve customer concerns with empathy and efficiency.
• Support daily office operations and administrative tasks as needed.

Skills

Customer service

Administrative experience

Communication

Organizational skills

Problem-solving

Multitasking

Team-oriented

Positive attitude

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

CRM systems

Job description

Spring Dance Hot Tubs, part of Leslie's since June 2022, is the oldest exclusive hot tub dealer in the Philadelphia, PA region. We specialize in hot tubs, swim spas, saunas, and backyard accessories.

Job Overview

As a Customer Service Representative, you will be the first point of contact for customers, delivering a friendly and professional experience. Your responsibilities include scheduling service appointments, processing orders and payments, providing product support, and ensuring customer satisfaction in a fast‑paced environment.

Compensation: $20.00 / Hourly

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email
• Schedule service appointments and coordinate with technicians to ensure timely completion
• Accurately process orders, payments, and warranty claims
• Assist customers with product information and basic troubleshooting
• Maintain accurate customer records in CRM and POS systems
• Resolve customer concerns with empathy and efficiencySupport daily office operations and administrative tasks as needed

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Previous customer service or administrative experience
• Strong communication, organizational, and problem‑solving skills
• Ability to multitask and stay organized in a fast‑paced environment
• Proficiency in Microsoft Office and CRM systems
• Positive attitude and a genuine passion for helping others
• Team‑oriented mindset

We offer competitive compensation, extensive paid training, a comprehensive benefits package including 401(k) with company match, team member discounts, rewards for top performers, and career advancement opportunities. Leslie’s values a culture of inclusion, celebrating diverse backgrounds and perspectives, aiming to create a welcoming and valued workplace.