Pool Spa Specialist - Valley Pool & Spa

Leslie's Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

401K with company match

Employee discounts

Job summary

Leslie's in the Pittsburgh area is hiring a Pool & Spa Specialist to lead the pool, hot tub and swim spa division at your location, selling products by highlighting features and benefits, managing sales and merchandising.

You will capture leads, follow up, close sales, and participate in home shows and off-site events while maintaining high professionalism and customer service. Compensation is $16.00–$17.00 per hour, with benefits and opportunities for training and career growth.

Qualifications

• 3+ years of sales experience, preferably with high-ticket products
• Proven ability to build rapport, qualify customer needs, and close sales
• Strong understanding of the sales process and customer engagement
• Effective time management and lead follow-up skills
• Results-driven with a track record of meeting or exceeding goals
• Strong negotiation, communication, and customer service skills

Responsibilities

• Drive pool, spa, and swim spa sales performance to meet or exceed revenue and margin targets
• Increase customer traffic and convert leads into sales while building lasting relationships
• Follow up on all leads promptly using phone, text, email, and social channels
• Track performance, monitor KPIs, and adjust strategy to improve results
• Maintain a high level of professionalism, accountability, and adherence to company policies
• Oversee daily sales operations to ensure team alignment, productivity, and effective execution
• Train, coach, and develop team members to improve sales performance and product knowledge
• Ensure team proficiency in selling pools, hot tubs, swim spas, grills, and saunas
• Deliver exceptional customer service, including support with purchases, returns, delivery, and installation
• Resolve customer concerns with a solution-focused, win-win approach
• Coordinate with delivery, service, and installation teams to ensure timely customer satisfaction
• Maintain accurate knowledge of products, inventory, and promotions to support sales efforts
• Ensure merchandising, signage, and marketing materials are up to date and effective
• Support store growth through events, social media, and local promotions

Skills

Sales experience

Relationship building

Lead follow-up

Negotiation

Customer service

Team orientation

Job description

With over 55 years of experience, we are a leading hot tub and swim spa dealer throughout the Pittsburgh area. We also offer the best hot tubs and swim spas in the market. We became a part of Leslie's family in January 2018. From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well as quality products designed to keep your pool and hot tub operating efficiently and effectively, we've got everything you need to create and care for the perfect outdoor oasis. Our hot tub experts will help you choose the best model for your needs and space, ensuring that it features everything you need for a relaxing soak or a wonderful workout. We also carry numerous accessories that are certain to make hot tub and swim spa ownership easier and more enjoyable.

Job Overview:

The Pool & Spa Specialist (PSS) will manage the pool, hot tub and swim spa division of their location, and will sell them by understanding the characteristics, features, and benefits of the pools and spas that we sell. The PSS is responsible for the effective execution of all pool and spa related sales and customers at their location plus the sales plans, profitability, operating procedures, and all merchandising objectives related to the location's pools, hot tubs and swim spas. The PSS oversees to ensure that all team members are proficient with the right competencies to sell pools and hot tubs. The PSS captures leads, follows up on sales leads, and closes sales. The PSS will also sell at home shows, tent sales and off-site events.

Compensation Range: $16.00 - $17.00 /Hourly

Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Drive pool, spa, and swim spa sales performance to meet or exceed revenue and margin targets
• Increase customer traffic and convert leads into sales while building lasting relationships
• Follow up on all leads promptly using phone, text, email, and social channels
• Track performance, monitor KPIs, and adjust strategy to improve results
• Maintain a high level of professionalism, accountability, and adherence to company policies
• Oversee daily sales operations to ensure team alignment, productivity, and effective execution
• Train, coach, and develop team members to improve sales performance and product knowledge
• Ensure team proficiency in selling pools, hot tubs, swim spas, grills, and saunas
• Deliver exceptional customer service, including support with purchases, returns, delivery, and installation
• Resolve customer concerns with a solution-focused, win-win approach
• Coordinate with delivery, service, and installation teams to ensure timely customer satisfaction
• Maintain accurate knowledge of products, inventory, and promotions to support sales efforts
• Ensure merchandising, signage, and marketing materials are up to date and effective
• Support store growth through events, social media, and local promotions

Qualifications:

• 3+ years of sales experience, preferably with high-ticket products
• Proven ability to build rapport, qualify customer needs, and close sales
• Strong understanding of the sales process and customer engagement
• Effective time management and lead follow-up skills
• Results-driven with a track record of meeting or exceeding goals
• Strong negotiation, communication, and customer service skills
• Team-oriented mindset

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.