Spa Attendant

Cape Resorts; Cape May (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Cape Resorts is seeking a Spa Attendant to ensure a smooth operation at their Sea Spa in Cape May, NJ. Responsibilities include maintaining the cleanliness of the spa, managing supplies, and providing exceptional service to guests. The ideal candidate will possess strong communication skills, a positive demeanor, and a passion for guest service in the hospitality industry.

Qualifications

• Two years' experience in a related field.
• Must meet legal age requirements.
• Must provide valid documentation to work in the US.

Responsibilities

• Manage tea bar and locker room guest supply inventory.
• Ensure all spa facilities are well-stocked and tidy.
• Provide personal care to guests ensuring a 5-star experience.

Skills

Excellent verbal and communication skills

Interpersonal skills

Problem-solving skills

Adaptability

Education

High school diploma or GED

Tools

Computers and booking software

Job description

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Department: Sea Spa

Position: Spa Attendant

Reports To: Spa Concierge/Spa Director /Hotel General Manager

Supervisory Responsibilities: None

Position Overview

Spa Attendants work closely with service providers, Spa Concierge, and the Lead

Therapist to ensure a smooth spa operation. Spa Attendants responsibilities include

completing all opening & closing procedures, tending to the tidiness of all public spa

areas, restocking spa guest supplies, and setting up specific services for massage

therapists. Spa Attendants are additionally responsible for approaching each spa guest

with a helpful and positive presence and seeing that all spa guests’ needs are anticipated

and met with a productive response.

Duties And Responsibilities

• Acting as a resource to the spa team and guests to ensure the spa facility is well- stocked and tidy always
• Provide continuous communication throughout each day, providing constructive information to the spa team
• Bag laundry from locker and supply rooms and bring to laundry room
• Manage tea bar and locker room guest supply inventory to ensure everything is stocked and any needs are communicated immediately to the Spa Director
• Ensure that any maintenance related issues are reported to Spa Manager or Director.
• Provide detailed, personal care with each spa guest to ensure a 5-star guest service
  
  

experience.

• Set up spa treatments according to protocol in advance of when they are needed
• Show a great eye for detail and use effective problem-solving skills while monitoring the spa facility and spa guest experiences
• Communicate with all guests in a positive and constructive tone to ensure it is well received
• Follow all points of SOP for both opening and closing of the spa facility
• Other duties and jobs may be assigned as needed by supervisor
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

• Excellent verbal and communication skills
• Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy
• Knowledgeable of the spa environment and experience
• Outstanding interpersonal, guest service, listening, and problem-solving skills
• Must be highly organized and detail oriented
• Knowledgeable of computer booking software preferred
• Must meet legal age requirements for the position
• Must be able to work independently
• Must provide valid document(s) to work in the US
  
  

Education/Experience

High school diploma or equal to a GED; two years’ experience in related field

Physical Demands

The physical demands described here are representative of those that must be met successfully to

perform the essential functions of this job. Reasonable accommodations made to enable

Individuals With Disabilities To Perform The Essential Functions.

• Must be able to lift 25 lbs.
• Must be able to stand and walk for long periods of time.
  
  

Language Skills

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management, and coworkers.
  
  

Grooming & Uniform

• Employees must always wear uniform during scheduled hours. Uniforms are the property of Sea Spa. Uniforms that have been tampered with or destroyed will be the responsibility of the employee and disciplinary action will apply.
• Hair must be clean and kept at a reasonable length.
• All Food Servers, Culinary and Spa personnel must wear their hair tied back.
• No extreme dying or bleaching of hair is permitted.
• Fingernails must always be clean and well-trimmed.
• Antiperspirant or deodorant must be worn.
• Any self-inflicted marking (tattoo) on the body cannot be observed by the public.
• Cologne or perfume may be worn at a minimum.
• Nametags must always be worn, unless your department has a specific policy to the contrary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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