Day Spa Associate

Hand & Stone Franchise Corp; Austin, Northern (TX, KY); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Supplemental Insurance

Paid Vacation

Free Training

Discounts on products and services

Flexible schedules

Energetic and supportive family环境

Job summary

Hand & Stone Massage and Facial Spa is seeking a Front Desk Associate to be the welcoming face of our spa, handling phone inquiries, scheduling, and member relations. You will promote services, meet sales goals, and maintain a clean, welcoming environment.

We offer flexible hours in a busy spa setting, ongoing training, and opportunities for advancement based on performance. Join a friendly team dedicated to guest satisfaction and professional service.

Qualifications

• High school diploma or equivalent required.
• Strong customer-service mindset with a friendly, energetic demeanor.
• Ability to meet membership sales goals and promote services.

Responsibilities

• Meet membership sales goals and promote services to members and guests.
• Maintain in-depth knowledge of service menu and offerings.
• Answer phones, schedule appointments, and manage client files.
• Provide a friendly, energetic, and professional experience with flexible hours.

Skills

Customer service

Sales skills

Team player

Organization

Education

High school diploma

Job description

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership‑based spa services industry.

Hand and Stone Massage and Facial Spa, located by The Domain, is seeking a Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Benefits We Offer:

• Medical/Dental/Vision
• 401K
• Supplemental Insurance
• Paid Vacation
• Free Training
• Discounts on products and services
• Flexible schedules
• Energetic and supportive family environment
• Competitive wages and multiple avenues for increased pay