Spa Associate

handandstonecareers; Olney (MD); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Vision insurance

Job summary

Hand and Stone Spa in Olney, MD is seeking a Sales Associate for our front desk. This commission-based role starts with an hourly base of $17 and offers a path to higher earnings through commissions, with typical rates from $20 to $28+ per hour for full-time team members.

You will engage clients, learn promotions, book appointments in Zenoti, and contribute to memberships and gift-card sales while delivering friendly service in a fast-paced, team-driven environment.

Qualifications

• Excellent verbal communication skills.
• Strong customer service and relationship-building abilities.
• Willingness to learn sales techniques and business development.
• Able to work independently and as part of a team.

Responsibilities

• Support spa membership and revenue growth by selling memberships and gift cards.
• Meet daily, weekly, and monthly sales quotas.
• Leverage trainings, scripts, and resources to stay successful.
• Book and reschedule appointments using Zenoti scheduling platform.
• Address customer service inquiries about payments and services.
• Perform light laundry and peer training as needed.

Skills

Verbal communication

Customer service

Sales techniques

Team work

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Vision insurance

We are a membership-based spa with a simple philosophy: Because we specialize in high quality, customized massage or facial services at affordable prices, we can make the soothing wonder of the massage or facial experience accessible to more and more people.

We are looking for a Sales Associate to join our front desk team. This is a commission-based sales position with an hourly base compensation of $17. The right full-time candidate can average a substantial hourly pay rate ranging from $20 to $28+ per hour through our generous commission structure. While little to no direct sales experience is required, you will be expected to:

• Have excellent verbal communication skills
• Leverage strong customer service and relationship‑building abilities
• Learn business development skills and sales techniques
• Remain agile and adapt to changing sales promotions (e.g., retail and/or seasonal deals, discounts, and promotions)
• Work independently and as part of a team.

As a company we value and reward hard work and commitment! We also understand the importance of family and that is why we maintain a positive work life balance to ensure your professional and personal success. Come be a part of our family at Hand and Stone Spa!

Primary daily duties include, but are not limited to, the following:

1. Supporting spa efforts to increase memberships and overall revenue growth by:
   • Learning current and upcoming deals, discounts, and promotions to sell memberships and gift cards;
   • Meeting daily, weekly, and monthly personal and team sales quotas; and,
   • Leveraging ongoing formal and informal sales and service trainings, scripts, and other company resources to remain successful.
2. Utilizing the Zenoti scheduling platform to book and reschedule clients’ massage and facial appointments.
3. Addressing customer service inquiries related to general payment and service information.
4. Performing miscellaneous tasks such as:
   • Light laundry duties; and
   • Peer training as needed.

What will make you successful?

• Enjoy working with clients.
• Desire to earn commission from promoting spa services.
• Being both customer and team focused.
• Being an outgoing, caring, and positive person.
• Believing in the importance of self-care.

What’s in it for you?

• Competitive commission plan and plenty of bonus potential.
• Medical, Vision and Dental
• Career Opportunities into management and senior roles.
• Seasonal and ad hoc contests for free food, gift certificates, services, and more!
• High energy, team focused working environment

$17 to $28 per hour + PTO + Medical + Vision + Dental