Spa Associate

Hand & Stone Massage and Facial Spa; Boulder (CO); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Service and retail discounts

Performance bonuses based on memberhs—

Supportive, team-oriented culture

Ongoing training and growth steps

Job summary

Hand & Stone Massage and Facial Spa in Boulder, CO is seeking a Spa Associate (Front Desk Staff) to greet guests, manage bookings, and process check-ins and payments in a welcoming, upscale environment.

The part-time role requires strong customer service and multitasking abilities, plus proficiency with scheduling software and standard office tools. You will upsell services and retail while supporting daily operations and team communication.

Qualifications

• Customer service or front desk experience required.
• Strong communication and multitasking skills.
• Knowledge of Google Workspace and Microsoft Office.
• Comfort with scheduling software and basic tech tools.
• Calm, professional demeanor in a fast-paced environment.

Responsibilities

• Greet clients warmly and professionally
• Manage phone calls, emails, and online bookings
• Schedule appointments to optimize therapist availability
• Handle check-ins, check-outs, and payment processing
• Maintain a clean, organized front desk and lobby area
• Educate guests on services, products, and spa policies
• Upsell retail products, spa packages, and gift cards
• Meet sales goals for memberships, upgrades, gift cards, and promotions
• Resolve client concerns with empathy and professionalism
• Support daily operations and team communication

Skills

Customer service

Front desk

Multitasking

Calm demeanor

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Scheduling software

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

Job Title:

Spa Associate (Front Desk Staff)

Location:

Hand & Stone Massage and Facial Spa in Boulder, CO

Job Type:

Part-Time

Compensation:

Hourly + Service Discounts + Performance Bonuses

Why You’ll Love Working With Us

We’re a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you’ll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.

What You’ll Do

• Greet clients warmly and professionally
• Manage phone calls, emails, and online bookings
• Schedule appointments to optimize therapist availability
• Handle check-ins, check-outs, and payment processing
• Maintain a clean, organized front desk and lobby area
• Educate guests on services, products, and spa policies
• Upsell retail products, spa packages, and gift cards
• Meet sales goals for memberships, upgrades, gift cards, and promotions
• Resolve client concerns with empathy and professionalism
• Support daily operations and team communication

What We’re Looking For

• Experience in customer service or front desk roles (spa/wellness preferred)
• Strong communication and multitasking skills
• Competence in Google Workspace and Microsoft Office
• Comfort with scheduling software and basic tech tools
• Calm, professional demeanor in a fast-paced environment
• Passion for wellness, beauty, and client care
• Availability for Tuesday (9am-4pm OR 12pm-8pm needed)/Thursday, possible evenings, and weekends (AM and PM)

Perks & Benefits

• Service and retail discounts
• Performance bonuses based on membership sales
• Supportive, team-oriented culture
• Ongoing training and growth opportunities

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Ready to bring calm, care, and confidence to every guest experience?

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.